Account Representative

Jobtailor; Bengaluru; On-site; INR 650,000 - 850,000; Full time

Job summary

Jobtailor in Bengaluru, India seeks an experienced travel management support specialist to provide day-to-day client assistance, handle post-booking issues, and manage access roles across multiple platforms. You will generate ad-hoc reports, audit travel program data, and collaborate with account teams to ensure client satisfaction.

The role requires strong English communication, 2+ years in travel management, and proficiency with Microsoft tools and travel management systems such as Amex GBT,

Qualifications

• English fluency is required.
• Additional language fluency in Spanish, French, Mandarin or other languages preferred.
• 2+ years of experience in travel management, corporate travel support, or related field.
• Strong understanding of travel industry operations and best practices.

Responsibilities

• Provide day-to-day operational support to clients.
• Answer general user questions related to travel program management.
• Create and monitor support cases for post-booking and program management issues.
• Execute site administration across multiple platforms.
• Optimize client setup and support changes to user access roles and controls.
• Troubleshoot issues with negotiated rates and preferred suppliers.
• Generate ad-hoc reporting as agreed with client teams and account management.
• Audit and analyze client travel program data to identify inconsistencies and develop solutions.
• Manage select project initiatives to achieve goals and deliverables.
• Advocate for clients internally with management, support teams, and product development.
• Provide strategic support to the Client Service Manager and clients.

Skills

Fluent English

Strong communication

Problem solving

Multitasking

Attention to detail

Tools

Microsoft Office

Travel management systems (Amex GBT, Concur, Coupa)

Job description

Responsibilities

• Provide day-to-day operational support to clients
• Answer general user questions related to travel program management
• Create and monitor support cases as needed for post-booking and program management issues
• Execute site administration across multiple platforms
• Optimize client setup and support changes to user access roles and controls
• Troubleshoot issues with negotiated rates and preferred suppliers
• Generate ad-hoc reporting as agreed upon with client teams and account management
• Audit and analyze client travel program data to identify inconsistencies and develop solutions
• Manage select project initiatives to achieve established goals and deliverables
• Advocate for clients internally with management, support teams, and product development
• Provide strategic support to the Client Service Manager and clients

Requirements

• Full professional fluency in English
• Additional language fluency in Spanish, French, Mandarin, or other languages preferred
• 2+ years of experience in travel management, corporate travel support, or related field
• Strong understanding of travel industry operations and best practices
• Exceptional communication skills, including strong facilitation, written documentation, status reporting, presentation, and negotiation abilities
• Technical proficiency in Microsoft products
• Experience with travel management systems, preferably Amex GBT, Concur, Coupa, or similar platforms
• Problem-solving abilities enabling independent troubleshooting and comprehensive data analysis
• Proven multitasking and organizational skills with attention to detail and accuracy in a demanding environment
• Strong dedication to quality and client satisfaction with experience in account management or client-facing roles