Account Receivable Specialist - Collections

BiteSpeed; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Quarterly off-sites

Cult fitness membership

Personal development sponsorship

Salary in advance

Job summary

A progressive SaaS startup in Bengaluru is seeking an experienced L1 Accounts Receivable Specialist. In this role, you will be responsible for handling escalated cases, resolving complex billing issues, and ensuring high efficiency in collections. Ideal candidates should have 2-4 years of experience in accounts receivable, particularly in a calling context. The role blends customer interaction with data reconciliation, all while fostering relationships. We offer competitive compensation and generous equity options.

Qualifications

• 2–4 years of experience in accounts receivable or collections.
• Experience with Indian clients in a calling-heavy collections role is preferred.
• Strong skills in escalation handling and objection management.
• Experience with reporting, reconciliation, and data analysis.

Responsibilities

• Handle escalated collection cases through outbound calls.
• Conduct detailed reconciliation of customer accounts.
• Drive collections for high-value accounts.
• Prepare weekly/monthly AR reports highlighting aging, risks, and trends.
• Identify patterns in delayed payments and suggest process improvements.
• Collaborate with internal teams to close disputes and reduce DSO.
• Mentor junior staff on handling difficult conversations and follow-ups.

Skills

Escalation handling

Objection management

Data reporting

Reconciliation

Customer experience

Job description

Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.

We’re currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.

Check out more about us here - https://www.bitespeed.co/ and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - https://apps.shopify.com/bitespeed-fb-messenger-chatbot (we openly brag about this 😉)

We’ve had some solid investors back us (making it easier for you to stalk us since you’d do this anyway):-

• BiteSpeed Raises USD 3.5M Funding, Led by Peak XV’s Surge- https://www.businesswireindia.com/e-commerce-ai-startup-bitespeed-raises-usd-3-5m-funding-led-by-peak-xvs-surge-92455.html
• E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XV’s Surge- https://www.thehindubusinessline.com/info-tech/e-commerce-ai-start-up-bitespeed-raises-35-million-funding-led-by-peak-xvs-surge/article68863058.ece
• BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge- https://www.entrepreneur.com/en-in/business-news/bitespeed-raises-19-million-seed-funding-from-sequoia/418414

About the role

As we scale from $1M to $10M in ARR, financial rigor becomes non-negotiable.

As an L1 Accounts Receivable Specialist, you’ll handle escalated cases, complex billing issues, and reporting. This is still a voice-heavy role involving direct conversations with clients, but you’ll also be responsible for deeper reconciliation, risk flagging, and structured reporting to leadership.

You’ll work closely with the finance team, sales, and customer success to ensure high collection efficiency while maintaining strong client relationships.

What you’ll do

• Handle escalated collection cases and complex billing disputes through outbound and follow-up calls.
• Conduct detailed reconciliation of customer accounts and resolve discrepancies.
• Drive collections for high-value or sensitive accounts.
• Prepare weekly/monthly AR reports highlighting aging buckets, risks, and collection trends.
• Identify patterns in delayed payments and recommend process improvements.
• Collaborate with internal stakeholders to close disputes and reduce DSO.
• Mentor L0 executives on handling difficult conversations and structured follow-ups.

What makes you a good fit

• 2–4 years of experience in accounts receivable / collections, preferably in a voice-based process.
• Experience working with Indian clients in a calling-heavy collections role is strongly preferred.
• Strong escalation handling and objection management skills.
• Comfortable with reporting, reconciliation, and working with data.
• Ability to balance assertive collections with a strong customer experience.
• Prior experience in SaaS finance/accounting is a plus.
• Comfortable operating in a fast-scaling startup environment with ownership.

Salary and Location

Expected CTC: We pay top of market for the right folks and also offer generous equity (ESOP) to everyone in the team

Our Way Of Life

https://www.notion.so/bitespeed/Way-Of-Life-At-BiteSpeed-44d9b9614d9641419da910189b1e9f8e.

Our Purpose

At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we’re trying to create.

Our purpose is about why we’re here and what we care about:-

• Personal Transformation
• Wealth Creation
• Winning Together

Our Values

Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.

We have 5 core values:-

• Go Above And Beyond
• Making Things Happen
• Say It Like It Is
• Progress Over Perfection
• Don’t Take Yourself Seriously, Take Your Work Seriously

Small things we’ve done to ensure we take care of our wellness, learning & keep things fun:-

• Health Insurance - Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.
• Quarterly Off-sites - Quarterly off-sites are a core part of the BiteSpeed culture. Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).
• Cult Fitness Membership - All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.
• Personal Development - We sponsor courses, conference tickets, books on a case to case basis to ensure we’re constantly growing.
• Salary In Advance - Trust first, by default. We pay out salaries in the first week of the month.

How to apply?

If this sounds interesting drop a personal note with why you'd want to work with us and what makes you a good fit on [e-mail] with [e-mail] in cc.

Know someone who might be a great fit? Refer them to us, if they end up joining we'll send you an Apple Airpods Pro as a gesture of thanks!

For any queries feel free to write to [e-mail].