Account Manager, Strategic Accounts (Mumbai)

Plum Benefits Private Limited; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Plum Benefits Private Limited in Bengaluru is seeking an outstanding account manager who has consistently delivered high customer satisfaction, thrives in taking full ownership of delivering delight to customers and is hungry to smash targets. You will run a mini business unit within the portfolio, owning outcomes from onboarding to renewals.

The role starts in Bangalore for training (6 months) and then shifts to Mumbai as the full-time base location, with opportunities to manage diverse

Qualifications

• 3-5 years of experience in B2B sales and a customer-facing role.
• Strong written and verbal communication and high numeric ability.
• High customer empathy and extreme ownership.

Responsibilities

• Manage a set of diverse accounts end-to-end with accountability for outcomes, escalations, retention and revenue.
• Develop understanding of the product and collaborate with teams to improve internal processes.
• Cross-sell and obtain customer referrals to grow your own book.

Skills

B2B sales

Account management

Communication

Ownership

Customer empathy

Problem solving

Cross-functional collaboration

SLAs & processes adherence

Job description

About Plum

Welcome to Plum, where we take a step towards building the most trusted & loved insurance & healthcare provider for people & companies, one step at a time, one person at a time.We got into this space when the founders, Saurabh & Abhishek, felt that this industry was a unique combination of a large industry (100k Cr+ Premiums), growing fast (20%+ CAGR over past 20 years), where the customer experience was not close to what we could deliver using technology.

Over the past 5 years, we have done what no one could expect to - innovate, raise the customer experience bar while onboarding more than4000 companies, 700,000 lives, 20 of India’s unicorns while delivering great value to our customers (our NPS is more than double the industry average).

We are on a mission to provide the highest quality insurance and healthcare to 10 million lives by FY2030 through companies that care and are backed in our mission by Tiger Global and Peak XV Partners.

About the team

Plum’s Account Managers operate with 4 core principles:-

1. We exist to disrupt the insurance industry by raising the bar on customer experience.
2. We will learn from our customers - We handle more diverse customers than you can imagine and from them our AMs learn and become rock-stars. Our customers range from Large Global Capability Centres, Fast Growing Start Ups, niche enterprises like Aerospace-focused companies, etc.
3. We are a team which keeps trying to raise the bar in everything - from quality of work, people growth to a culture of promoting from within

About the role

Having found product/market fit, we’re in the midst of transitioning from ‘start-up’ to ‘scale-up’. We are looking for builders, hackers and straight-up hustlers to help us build something memorable. We’re looking for outstanding account managers who have consistently delivered high customer satisfaction, thrive in taking full ownership of delivering delight to customers and folks who are hungry to smash targets. We want people who want a run a mini business of your own

Note: This role will be based in Bangalore for the first 6 months for training, after which it will transition to Mumbai as the full-time base location.

Responsibilities

• You will manage a set of diverse accounts in an end-to-end manner, having 100% accountability of all the outcomes of that account - from escalations to relationship building to retention and revenue.
• To get started, you would develop a good understanding of the product and work with different teams to make internal processes more efficient
• Once you build some credibility, you will also be responsible for cross-selling and getting customer referrals to build your own book.

Role Requirements

• Ideally 3-5 years of experience in B2B sales and a customer-facing role
• Very strong written and verbal communication and high numeric ability
• High customer empathy and extreme ownership
• Strong problem solver, can hustle to unblock customers
• Ability to work with cross-functional teams to resolve issues
• Strong adherence to SLAs and processes