Account Manager - Higher Education (US, Remote)

Academian; India; Remote; INR 8,721,000 - 13,566,000; Full time

Job summary

Academian is seeking an experienced Account Manager for Higher Education (US, Remote) to lead enterprise relationships and oversight of technology service engagements. The role collaborates with Sales, Delivery, Product, and Technology teams to drive client value and growth.

The ideal candidate will have deep experience with enterprise accounts, senior stakeholders, and advisory selling in EdTech and digital learning.

Qualifications

• 8+ years of experience in account management, client success, consulting services, technology delivery, or related roles.
• Experience engaging with enterprise clients and senior stakeholders.
• Experience in EdTech, Higher Education, Learning Services, or digital transformation is a plus.
• Strong consultative selling, solution sales, or professional/service delivery background.

Responsibilities

• Manage and grow relationships with Higher Education and EdTech clients.
• Serve as the primary point of contact for enterprise accounts and multi-stakeholder engagements.
• Own SOW-based consulting and technology delivery engagements from initiation through execution.
• Support the delivery of client-focused solutions and strategic initiatives.
• Monitor account performance, adoption metrics, and client satisfaction.
• Manage escalations, proactively resolve issues, and ensure service excellence.
• Identify opportunities for account growth, retention, and strategic partnerships.
• Provide industry insights on Higher Education, digital learning, workforce solutions, and EdTech trends.
• Prepare and present account performance reports, program metrics, learner impact data, and engagement insights.

Skills

Account Management

Client Success

Consulting Services

Technology Delivery

Enterprise Accounts

Education

Bachelor's degree (Technology, Business, Education, Marketing, Communications)

Tools

LMS

AI-enabled learning tech

Job description

Account Manager - Higher Education (US, Remote)

15+ years

Remote, US - MST (Arizona)

Full-Time

Role Overview

We are seeking an experienced Account Manager to manage and grow strategic client relationships across Academian’s customer base. The Account Manager will serve as a key client-facing leader, responsible for managing enterprise relationships, overseeing consulting and technology service engagements, ensuring client satisfaction, and identifying opportunities for account growth and expansion.

The ideal candidate will have strong experience working with enterprise clients and will be comfortable engaging with senior stakeholders while partnering closely with Sales, Delivery, Product, and Technology teams.

This role requires a combination of strategic account management, client relationship management, consultative selling, technology services expertise, and delivery oversight.

Key Responsibilities

• Manage and grow relationships with Higher Education and EdTech clients.
• Serve as the primary point of contact for enterprise accounts and multi-stakeholder engagements.
• Own SOW-based consulting and technology delivery engagements from initiation through execution.
• Support the delivery of client-focused solutions and strategic initiatives.
• Monitor account performance, adoption metrics, and client satisfaction.
• Manage escalations, proactively resolve issues, and ensure service excellence.
• Identify opportunities for account growth, retention, and strategic partnerships.
• Provide industry insights on Higher Education, digital learning, workforce solutions, and EdTech trends.
• Prepare and present account performance reports, program metrics, learner impact data, and engagement insights.
• Monitor market developments and the competitive landscape.
• Provide market insights and recommendations to leadership.

Required Skills & Experience

• 8+ years of experience in Account Management, Client Success, Consulting Services, Technology Delivery, or related functions.
• Relevant experience working across diverse domains. Experience in EdTech, Higher Education, Learning Services, Workforce Solutions, or Digital Transformation environments will be an added advantage.
• Experience in consultative selling, solution sales, product sales, or professional/service consulting engagements.
• Strong stakeholder management and consultative engagement skills.
• Proven experience managing enterprise accounts and complex client engagements.
• Experience with learning technologies, Learning Management Systems (LMS), AI-enabled learning technologies, such as adaptive learning platforms, learning analytics, AI-powered content recommendation engines, generative AI-based learning assistants, and personalized learning solutions, as well as digital learning ecosystems.

Additional Information

• This is a fully remote position.
• Travel of up to 25% may be required based on client and business needs.
• Candidates must be authorized to work in the United States.

Education

• Bachelor’s degree in Technology, Business, Education, Marketing, Communications, or a related field.