Account Manager - GCC Customers

ITC Infotech; Bengaluru; On-site; INR 1,000,000 - 2,000,000; Full time

Job summary

ITC Infotech Bangalore is seeking an Account Manager to lead GCC customer relationships and drive revenue growth across strategic accounts in India. The role requires deep experience in account management, stakeholder engagement, and solution selling within GCC or large enterprise environments.

The candidate will partner with delivery, consulting, product, and pre-sales teams to deliver outcomes, manage renewals, and negotiate contracts while expanding the footprint in assigned accounts.

Qualifications

• 5–15 years of experience in Account Management, Client Success, or enterprise sales.
• Experience managing GCC/GIC customers or large enterprise accounts.
• Strong knowledge of technology services, digital transformation, cloud, data, AI, cybersecurity.
• Excellent stakeholder management and executive communication skills.
• Ability to identify growth opportunities and drive business outcomes.
• Experience with cross-functional teams in a matrix organization.
• Strong commercial acumen and negotiation skills.

Responsibilities

• Manage and grow strategic GCC customer relationships.
• Serve as primary contact for business, technology, procurement and leadership stakeholders.
• Drive growth through cross-sell, upsell, and new opportunities.
• Develop account plans to hit revenue, margin, and customer satisfaction goals.
• Align solutions to customer priorities and needs.
• Collaborate with delivery, consulting, product, and pre-sales teams for outcomes.
• Monitor account performance, satisfaction, and renewal opportunities.
• Build executive relationships and conduct regular business reviews.
• Lead contract renewals and commercial negotiations.

Skills

Account management

Stakeholder management

Growth opportunity identification

Executive communication

Solution selling

Cross-functional collaboration

Education

B.Tech + MBA

Job description

ITC Infotech is hiring Account Manager - GCC Customers- Bangalore

Experience: 5-15 Years

Role Overview

We are seeking experienced Account Managers to manage and grow relationships with Global Capability Center (GCC) customers in India. The ideal candidate will have a strong track record of account management, customer engagement, revenue growth, stakeholder management, and solution selling within large enterprise or GCC environments.

Key Responsibilities

• Manage and grow strategic relationships with assigned GCC customers.
• Act as the primary point of contact for customer stakeholders across business, technology, procurement, and leadership teams.
• Drive account growth through cross-sell, upsell, and new business opportunities.
• Develop and execute account plans to achieve revenue, margin, and customer satisfaction goals.
• Understand customer business priorities and align solutions to address their needs.
• Collaborate with delivery, consulting, product, and pre-sales teams to ensure successful customer outcomes.
• Monitor account performance, customer satisfaction, and renewal opportunities.
• Build executive-level relationships and conduct regular business reviews.
• Manage commercial discussions, contract renewals, and negotiation processes.

Desired Candidate Profile

• 5-15 years of experience in Account Management, Client Success, Enterprise Sales, or Customer-Relationship-Management.
• Proven experience managing GCC/Global In-house Center (GIC) customers or large enterprise accounts.
• Strong understanding of technology services, digital transformation, cloud, data, AI, cybersecurity, or IT services.
• Excellent stakeholder management and executive communication skills.
• Ability to identify growth opportunities and drive business outcomes.
• Experience working with cross-functional teams in a matrix organization.
• Strong commercial acumen and negotiation skills.

Preferred Qualifications

• B. Tech + MBA or equivalent business qualification preferred.
• Experience working with Fortune 1000 or multinational customers.
• Existing network within the GCC ecosystem in India is a strong advantage.

Success Measures

• Revenue growth within assigned accounts.
• Customer retention and satisfaction.
• Expansion of stakeholder relationships.