Account Manager – Client Servicing

WeSocializeU; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

WeSocializeU in Mumbai is seeking a dynamic Account Manager to lead client servicing for our influencer marketing campaigns. You will manage briefs, build long-term relationships, and coordinate with influencer, creative, strategy and operations teams to ensure flawless execution.

You will prepare proposals and reports, track performance, and identify growth opportunities, while maintaining budgets and timelines. Strong communication, negotiation, and presentation skills are essential.

Qualifications

• 2-3 years of experience in client servicing, account management, influencer marketing, digital marketing, media, or advertising agencies.
• Strong understanding of influencer marketing and social media platforms.
• Excellent communication, presentation, and negotiation skills.
• Strong client relationship and stakeholder-management abilities.
• Ability to manage multiple campaigns and deadlines simultaneously.
• Strong problem-solving and ownership mindset.
• Commercial understanding with the ability to identify account-growth opportunities.
• Good proficiency in PowerPoint, Excel, Google Sheets and other presentation/reporting tools.

Responsibilities

• Act as the primary point of contact for assigned clients and build strong, long-term relationships.
• Understand client briefs, objectives, target audiences, budgets, and campaign requirements.
• Develop campaign strategies and influencer recommendations in collaboration with internal teams.
• Coordinate with influencer, creative, strategy, and operations teams to ensure smooth campaign execution.
• Manage campaigns end-to-end, from brief receipt and proposal to execution, reporting, and closure.
• Ensure campaigns are delivered within agreed timelines, budgets, and quality standards.
• Prepare and present campaign proposals, presentations, and performance reports to clients.
• Regularly communicate campaign progress, updates, challenges, and solutions to clients.
• Handle client feedback and ensure timely resolution of concerns.
• Identify opportunities for upselling, cross-selling, and account growth.
• Maintain strong knowledge of influencer trends, platforms, content formats, and industry developments.
• Track campaign performance and derive actionable insights for future campaigns.
• Work closely with the business development team to support pitches and convert opportunities into successful accounts.
• Maintain accurate records of client communication, campaigns, deliverables, and commercial details.

Skills

Client servicing

Account management

Influencer marketing

Digital marketing

Media planning

Negotiation

Communication

Presentation

Stakeholder management

PowerPoint

Excel

Google Sheets

Tools

PowerPoint

Excel

Google Sheets

Job description

• Act as the primary point of contact for assigned clients and build strong, long-term relationships.
• Understand client briefs, objectives, target audiences, budgets, and campaign requirements.
• Develop campaign strategies and influencer recommendations in collaboration with internal teams.
• Coordinate with influencer, creative, strategy, and operations teams to ensure smooth campaign execution.
• Manage campaigns end-to-end, from brief receipt and proposal to execution, reporting, and closure.
• Ensure campaigns are delivered within agreed timelines, budgets, and quality standards.
• Prepare and present campaign proposals, presentations, and performance reports to clients.
• Regularly communicate campaign progress, updates, challenges, and solutions to clients.
• Handle client feedback and ensure timely resolution of concerns.
• Identify opportunities for upselling, cross-selling, and account growth.
• Maintain strong knowledge of influencer trends, platforms, content formats, and industry developments.
• Track campaign performance and derive actionable insights for future campaigns.
• Work closely with the business development team to support pitches and convert opportunities into successful accounts.
• Maintain accurate records of client communication, campaigns, deliverables, and commercial details.

Requirements

• 2-3 years of experience in client servicing, account management, influencer marketing, digital marketing, media, or advertising agencies.
• Strong understanding of influencer marketing and social media platforms.
• Excellent communication, presentation, and negotiation skills.
• Strong client relationship and stakeholder-management abilities.
• Ability to manage multiple campaigns and deadlines simultaneously.
• Strong problem-solving and ownership mindset.
• Commercial understanding with the ability to identify account-growth opportunities.
• Good proficiency in PowerPoint, Excel, Google Sheets, and other presentation/reporting tools.