Account Manager

Adyen N.V.-l; Nirsa; On-site; INR 2,793,000 - 4,190,000; Full time

Job summary

Adyen, a payments and data platform, is seeking an experienced Account Manager to manage enterprise merchants across APAC. You will drive growth by increasing wallet share, cross-selling and upselling, and delivering payments expertise to top clients.

Responsibilities include building relationships with key stakeholders, coordinating internal projects, and collaborating with a global team. Travel about 10% and office-based in Kuala Lumpur.

Qualifications

• 4+ years of experience managing enterprise-level clients in a fast-paced environment.
• Track record of winning share of wallet and upselling for digital and retail clients.
• Understanding of payments is a big plus.
• Excellent project management and cross-functional collaboration.
• High-energy, entrepreneurial, and proactive demeanor.
• Strong communication and stakeholder relationship skills.
• Willing to travel approximately 10%.

Responsibilities

• Be fully responsible for the success and satisfaction of your merchants.
• Drive growth through increasing share of wallet, cross-selling & upselling, and providing insights.
• Build and sustain relationships with key merchant stakeholders.
• Assess and validate customer needs; deliver payments expertise to merchants.
• Coordinate internal projects regarding your merchants.
• Collaborate with colleagues in the global Adyen team.

Skills

Enterprise client management

Share of wallet growth

Cross-selling / upselling

Payments knowledge

Project management

Communication skills

Travel readiness

Job description

This is AdyenAdyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

We’re looking for an experienced and proactive Account Manager to help reach our APAC ambitions. As part of the commercial team, you will be managing key account relationships across multiple industries and channels for our cross-border merchants. You are responsible for driving growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with our largest enterprise merchants and key contacts. The ideal candidate is a born networker with a sharp commercial acumen, who thrives in a fast-paced, diverse and entrepreneurial environment. You will strive to understand the unique needs of a merchant and provide them with payments expertise and guidance to help them grow

What You'll Do

• Be fully responsible for the success and satisfaction of your merchants
• Drive growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with key contacts
• Build and sustain relationships with key merchant stakeholders, and leverage those relationships to drive the best possible merchant experience
• Assess, clarify, and validate customer needs on an ongoing basis. You'll deliver expertise, education, and guidance to merchants as they craft and execute their payments strategy.Coordinate any internal project regarding your merchants
• Work and collaborate with colleagues in the global Adyen team

Who You Are

• You have at least 4+ years of experience managing enterprise level clients in a fast paced & dynamic environment
• You have a track record of winning share of wallet, cross selling & upselling deals for digital, and retail clients (such as e-commerce, gaming, OTA, streaming services etc.)
• Understanding of payments is a big plus
• You have excellent project management skills, orchestrating complex projects, working with cross-functional team to achieve the best results
• You're a high-energy, dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial drive
• You're passionate about pushing boundaries and creating value in the payment space
• You enjoy working in uncertain situations, and you can deal with ambiguity
• You're an excellent communicator who can build relations at all levels
• You can work seamlessly with a global, multicultural team
• Travel required (~10%)

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Don't be afraid to let us know if you need more flexibility.

This role is based out of our Kuala Lumpur office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.