Account Manager

Yokogawa; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Yokogawa is seeking a skilled Major Account Manager in Mumbai to nurture strategic relationships with key customers and drive revenue growth. You will work closely with senior management to understand customer needs, develop account plans, and coordinate cross-functional teams to deliver solutions.

The ideal candidate has a minimum of five years in key account management, excellent negotiation and leadership skills, and strong English and Hindi communication abilities.

Qualifications

• Bachelor’s degree in engineering or related field.
• Minimum five years of experience as a key account manager or in a similar role.
• Proficient with MS Office.
• Excellent negotiation and leadership skills.
• Strong analytical and data-driven decision making.
• Excellent communication in English and Hindi.

Responsibilities

• Develop and maintain long-term relationships with key customers at all levels, including senior management.
• Create and implement account plans to maximize revenue and leverage upselling and cross-selling opportunities.
• Handle customer complaints and resolve them with appropriate solutions.
• Track, analyze, and report key account metrics to stakeholders.
• Lead contract negotiations and ensure profitable terms for both parties.
• Act as the main point of contact for assigned customers, bridging needs with internal teams.

Skills

Negotiation

Leadership

Analytical skills

Data analysis

Strategic thinking

Communication

English

Hindi

Education

Bachelor’s degree in engineering or related field

Tools

MS Office

Job description

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Requirement for Major Account Managers

We at Yokogawa, believe that strong customer relationships are not built by accident but by a conscious choice to nurture long term relationships built on mutual trust. In this context, we are seeking highly skilled major account managers, who can be the face of Yokogawa for our select major customers.

Objectives of the role

• Build, foster and maintain long-term and high-quality relationships with important customers at all levels including senior management
• Identify customer needs and bridge this gap through effective solutions that increase the company’s profitability
• Increase Yokogawa share in Major customers and meet revenue objectives
• Improve customer satisfaction, particularly in the case of key account holders
• Boost customer loyalty by developing and organising customer service initiatives that satisfy the key account holders

Responsibilities

• Develop and maintain strong, trust-based, long-term relationships with key customers at all levels including senior management of Yokogawa and that of the major customers
• Work with customer data to identify trends and opportunities that can benefit both the company and our customers. Create and implement account plans to maximize revenue, and leverage upselling, and cross-selling opportunities
• Handle customer complaints, and resolve them by executing appropriate solution
• Track, analyse, and report key account metrics, progress, and goals to the stakeholders
• Lead contract negotiations and ensure profitable terms for both parties
• Act as the key point of contact for all matters relating to assigned customers, bridging communication between customer needs and internal teams.

Required Skills And Qualifications

• Bachelor’s degree in engineering (Electronics & Communication / Instrumentation), business administration, marketing, sales or related field
• Demonstrable experience working as a key account manager or in a similar job profile with minimum five years of experience in that role
• Adequate Working knowledge of MS Office
• Outstanding negotiation and leadership skills, with the ability to handle multiple customers without compromising on the quality or integrity of the solutions/ services provided
• Strong Analytical skills and ability to develop suitable marketing strategies for each major customer
• Strong ability to analyse data, identify trends, and use analytics to identify opportunities and challenges and drive decisions
• Strategic thinking with the ability to identify growth opportunities
• Excellent communication (Written and Oral), negotiation, and interpersonal skills. Excellent language command in English and Hindi.

Preferred Skills And Qualifications

• Knowledge on Control systems/Safety Systems/ Field Instruments (Preferably on Yokogawa solutions)
• Prior experience in handling major accounts
• Knowledge of customer segmentation and customer acquisition strategies

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

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