Account Manager

Haworth; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Haworth is seeking a Sales/Account Manager in Mumbai to meet sales quotas and grow gross profit across new and existing accounts. You will expand service agreements, manage contracts, and proactively pursue new clients in the specified territory.

You will maintain strong customer relationships, understand Haworth product lines, and collaborate with project teams to ensure timely installation and delivery. Prior experience in office furniture is preferred.

Qualifications

• Bachelor's degree in business, marketing, PR, design, architecture, science or similar.
• MBA will be preferred.

Responsibilities

• Meets the sales quota and gross profit targets through creating a seamless customer experience.
• Mines existing accounts for opportunities at current installations.
• Develops and hunts for new clients in given territory.
• Obtains new service contracts through proactively approaching existing clients.
• Manages execution of existing and new service contracts.
• Looks at ways to expand portfolio of products & services within the account.

Skills

Account management

B2B sales

Territory development

Negotiation

Education

Bachelor's degree in business, marketing, PR, design, architecture, science

MBA preferred

Job description

Job Purpose:
Responsible for meeting the sales quota and gross profit targets for new and existing accounts and for expanding current Service Agreements to include more services. Manages existing service contracts to ensure exceptional customer service levels are reached and approaches existing and new clients to offer service agreements.

Job Purpose:
Responsible for meeting the sales quota and gross profit targets for new and existing accounts and for expanding current Service Agreements to include more services. Manages existing service contracts to ensure exceptional customer service levels are reached and approaches existing and new clients to offer service agreements.

A glimpse of your daily mission:

• Meets the sales quota and gross profit targets through creating a seamless customer experience.
• Mines existing accounts for opportunities at current installations.
• Develops and hunts for new clients in given territory.
• Obtains new service contracts through proactively approaching existing clients.
• Manages execution of existing and new service contracts.
• Looks at ways to expand portfolio of products & services within the account.
• Seeks to broaden network within Haworth accounts as in account management.
• Generates leads and market information.
• Seeks referrals from existing accounts.
• Looks for opportunities to train/educate account contacts.
• Invites clients to forums and other activities sponsored by Haworth.
• Responsible for accuracy of quotations
• Maintains a thorough understanding of Haworth’s product lines.
• Verifies the accuracy of layouts and order specifications with the customer before releasing the order to be entered.
• Communicates with customers to keep them informed about delivery and installation schedules.
• Works with the project management team during installation.
• Develops, implements and manages systems to track all accounts.
• Continuously follows up with clients to ensure they are satisfied with Haworth’s products and services.
• Works with customers and appropriately Haworth staff or Haworth dealers to resolve problems quickly if they should arise.
• Represents Haworth and Haworth’s products positively and professionally.

Your Qualifications:

• Bachelor's degree in business, Marketing, Public Relations, Design, Architecture, Science, or a similar field. MBA will be preferred.
• Excellent communication skills and experience in managing complex sales cycles with B-to-B selling processes in multinational companies.
• A minimum of 4 years of sales and/or marketing experience.
• Experience in the office furniture or a related industry preferred.
• Excellent interpersonal skills.
• High degree of professionalism and integrity.

About Us
Haworth is one of the world's largest manufacturers of office furniture, providing solutions for tomorrow's customers worldwide. At the center of our work is the human being: What does a person need to work, what pushes them, motivate them and what makes people feel comfortable at work? Only if we can answer that question, we are able to introduce designs to our customers that will make them achieve their goals. To stay one step ahead, we invest in our own research, have a worldwide network of interesting partners and are part of think tanks around the world who are trying to think ahead. The family-owned company, headquartered in Holland, Michigan/United States, employs more than 8000 people and is represented in more than 150 countries in Asia, Europe and America with subsidiaries and partners.