Account Manager

Convergys; India; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Concentrix in India Gurugram is seeking an Account Manager to oversee complex client accounts and drive revenue growth. The role requires renewing, expanding, and converting service relationships while serving as the single point of contact for clients.

You will work with multiple partners, use data to resolve issues, meet monthly quotas, and report to a Sales Manager. English language proficiency is required, and this is a full-time opportunity.

Qualifications

• Experience managing complex client accounts.
• Ability to renew, expand, and convert service relationships.
• Strong data-driven approach to resolve client issues and meet targets.

Responsibilities

• Oversee the management of complex client accounts and develop processes to ensure favorable relationships with clients.
• Manage the client’s customers end-to-end, renewing, expanding, and converting service relationships with existing customers.
• Call upon existing client customers to assess opportunities, renew contracts, and convert customers to different services when applicable.
• Ensure client’s customers are satisfied with services and resolve escalated issues.
• Achieve revenue-based quotas based on successful management of client accounts and related processes.
• Evaluate client needs and propose potential solutions.
• Be a single contact for our client's customer.
• Use data to fix customer concerns and remove roadblocks.
• Manage external competitive pressures and handle objections.
• Work with multiple partners, building relationships with decision-makers at all levels.
• Manage sales territory and achieve monthly quotas.
• Negotiate in tough situations.
• Identify risk and barriers to success; develop contingency plans.
• Identify opportunities for additional product or service sales.
• Use data to influence buying/renewal processes.
• Work with a team and report directly to a Sales Manager.

Job description

Job Title: Account Manager

The Associate Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs.

Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base.

The Associate Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

Ensure that client's customers are satisfied with our client's services and resolve escalated issues Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals.

Evaluate our client's customer needs and propose potential solutions.

Be a single contact for our client's customer.

Use data to fix customer concerns/roadblocks prohibiting satisfaction.

Manage external competitive pressures and handle objections.

Work with multiple partners, building relationships with decision-makers at all levels.

Manage sales territory and achieving monthly quotas.

Negotiate in tough situations.

Identify risk and barriers to success; develop contingency plans.

Identify opportunities for additional product or service sales.

Use data to help influence buying/renewal process.

Work with a team and report directly to a Sales Manager.

Location: IND Gurugram - Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors

Language Requirements: English (Required)

Time Type: Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s designing game‑changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand‑defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.