Manager - Ops Support

Concentrix Daksh Services India Private Limited; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Concentrix Daksh Services India Private Limited in Gurgaon is seeking a Manager - Ops Support to drive data-driven insights and optimize operational performance. You will translate business goals into analytical solutions, build dashboards, and guide cross-functional teams.

The role requires strong data literacy with SQL and Python, advanced Excel modeling, and the ability to communicate complex analytics to executives.

Qualifications

• Experience in extracting and cleaning large datasets using SQL and Python.
• Proficiency in building dynamic forecasting, budgeting, and scenario models in Excel (Power Query, macros, financial formulas).
• Ability to translate numerical data into clear narratives for non-financial stakeholders and executives.
• Understanding of industry trends, KPIs, and how insights impact revenue.

Responsibilities

• Data-Driven Strategy: translate business goals into analytics, track KPIs, and perform deep-dives to improve performance and client insights.
• Reporting & Visualization: design and manage dashboards/reports (Tableau/Power BI) for real-time business health.
• Market & Customer Research: analyze client behavior and competition trends to identify growth opportunities and guide strategies.
• Team Leadership: mentor and develop a data-analytics team to ensure accurate, timely outputs.

Skills

Data manipulation

Financial modeling

Data storytelling

Business acumen

Market research

Cross-functional comms

Change management

Job description

Job Title: Manager - Ops Support

Job Description Skillset Expected

• Data Literacy & Manipulation: The ability to independently extract and clean large datasets using SQL and basic Python, reducing reliance on IT.
• Financial Modeling: Creating dynamic forecasting, budgeting, and scenario-planning models using advanced Excel features (e.g., Power Query, macros, and financial math formulas)
• Data Storytelling & Communication: Simplifying complex numerical data into clear, persuasive narratives for non-financial stakeholders and executives
• Business Acumen: Understanding overarching industry trends, key performance indicators (KPIs), and how data insights impact bottom-line revenue.
• Market Research & Consumer Insights: Expertise in quantitative and qualitative analysis to understand target demographics and market positioning
• Cross-Functional Communication: Translating complex data into actionable insights for diverse stakeholders, including HR, operations, and executive teams.
• Change Management: Driving new processes or business changes across teams without causing misses.

Key Responsibilities

• Business Insights:
  • Data-Driven Strategy: Translating business goals into analytical solutions, tracking Key Performance Indicators (KPIs), and conducting deep-dive analyses to operational performance, enhance client insights & stabilize business.
  • Reporting & Visualization: Designing and managing automated dashboards and executive reports (using tools like Tableau or Power BI) that provide a clear, real-time view of business health
  • Market & Customer Research: Analyzing client behavior, competition trends data to uncover growth opportunities and guide new product development or business strategies.
  • Team Leadership: Managing, mentoring, and developing a team of data analysts to ensure high-quality, accurate, and timely analytical outputs
• Financial Reporting:
  • Data Analysis & KPI Tracking: Monitoring operational and financial metrics, analyzing performance variances, and identifying trends in profitability.
  • Strategic Planning & Forecasting: Building financial models for rolling forecasts, budgeting, and long-term scenario planning.
  • Executive Reporting: Translating complex data sets into clear, visual dashboards and presentations for senior management and stakeholders.
  • Cost Optimization: Identifying areas for cost reduction, margin improvement, and operational efficiencies across various departments.
• WFM/RTA Management:
  • Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
  • Establish & Manage Relationships / Engagement with the Clients.
  • Organize resources, set goals, implement strategic plans ensuring tactical day-to-day functioning; reporting responsibilities.
  • Strong external and management reporting skills

Location: IND Gurgaon - Bld 6 Ground & First Floor

Language Requirements:

Time Type: Full time

Mission

Hi, we're Concentrix. We are a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we are so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.