Account Manager

Kantar Group; Gurugram District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Kantar Group in Gurugram seeks Account Manager / Senior Account Manager to bridge clients and business, ensuring revenue, margins and high service levels. You will deliver sophisticated market research solutions, supervise teams, and drive profitability across accounts.

The role emphasizes client relationships, presenting insights to senior leadership, and leading national projects within India. MBA preferred with 4–8 years in client service and market research.

Qualifications

• 4–8 years of experience in Client Service, MBA preferred.
• Proven knowledge of market research: consumer, brand, retail research.
• Proven skills in team management and leadership.
• Background in P&L management.
• Ability to build strong client relationships.
• Strong analytical, presentation and interpersonal communication skills.

Responsibilities

• Developing and maintaining relationships with identified clients, ensuring needs are met and high service levels.
• Owning revenue budgets for clients in collaboration with HCS/GAD.
• Developing job costs, monitoring costs, ensuring profitability.
• Identifying and developing new business opportunities within and beyond existing clients.
• Managing staff, providing coaching, and conducting annual evaluations.
• Leading national special projects and cascading them across the office.
• Designing and executing high-quality research to address client needs.
• Presenting strategic analyses and recommendations to senior management.

Skills

Client service

Market research

Team leadership

P&L management

Client relationships

Analytical skills

Presentation skills

Interpersonal communication

Education

MBA

Job description

JOB TITLE - Account Manager/ Senior Account Manager

ROLE MISSION STATEMENT

The AM/SAM is a part of the Client Service team who would serve as an intermediary between the business and its clients, with responsibility for revenue & margin assurance & appropriate high levels of service to those clients. As a researcher, you will constantly provide sophisticated solutions to our clients, applying the highest standards of innovative, quantitative market research tools.

BRAND AND KANTAR STATEMENT

A leading research agency, we help clients to grow great brands and improve marketing efficiency by analyzing, interpreting, and understanding the world around us. At Kantar, our services include quantitative/qualitative solutions, neuroscience, brand equity, advertising, media, and digital effectiveness.

Join us and you’ll be part of 30,000 colleagues and 12 world-leading research, data, and insight brands at Kantar. At the heart of WPP, our unique consumer insight inspires clients to flourish in an extraordinary world.

KEY OUTCOMES STATEMENT

• Developing & maintaining relationships with their identified clients, ensuring that their needs are being met and that they are receiving appropriate levels of service, in collaboration with the HCS / GAD on those accounts
• Owning the management of revenue budgets set for those clients in close collaboration with the HCS / GAD
• Developing individual job costs, monitoring job costs throughout a project, and ensuring profitability
• Identifying & developing new business opportunities amongst existing clients and outside the existing client base with guidance from HCS / GAD
• Management of staff in his/her team, training and career development of staff, annual evaluations, identifying their needs and providing coaching, and monitoring of the progress of staff under their management
• Leading the national special projects for cascade across the entire office.
• Designing and executing high-quality research using the right tools and techniques to address client needs.
• Making presentations to senior / top management of reputed companies to come out with strategic analysis and recommendations and so, being conversant with the happenings in the economy, in general, and with respect to the sectors mentioned above.
• Ensuring solutions to the queries and managing client and internal stakeholder’s expectations to ensure adequate work-life balance for the team

CAPABILITIES STATEMENT

• At least 4 – 8 years of experience in Client Service, preferred degree – MBA
• Proven knowledge of market research: consumer research/brand research & retail research, specifically product testing, U&A, and pricing projects, especially in FMCG/ Consumer durables
• Proven skills in team management and leadership
• Background and experience in P&L management
• Demonstrated ability to build strong client relationships
• Strong analytical, presentation, and interpersonal communication skills

REWARDS STATEMENT

At Kantar, we have an integrated way of rewarding our people based on a simple, clear, and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.