Account Manager

Marwari Ventures; Gurugram District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Marwari Ventures is seeking an Account Manager (Client Decoder & Internal Orchestrator) who excels at turning client needs into precise, actionable briefs for our creative and performance teams. You will drive proactive, 30-day planning to pre-empt requests and maintain strong rapport across designers, copywriters, and media buyers.

You will bridge client expectations with internal capabilities, protecting the team’s time while exploring growth opportunities and cross-sell ideas to founders.

Qualifications

• Excellent communication skills with both clients and internal teams.
• Strong organizational skills and ability to manage timelines.
• Ability to foster a collaborative culture within the agency team.
• Solid understanding of performance marketing, creative strategy, and D2C growth.

Responsibilities

• Read between the lines to extract true client objectives and translate feedback into actionable briefs for the team.
• Build proactive 30-day timelines and assets to pre-empt client needs.
• Act as the bridge between client and agency, protecting internal team's time with clear expectations.
• Identify growth opportunities and pitch strategic initiatives to clients and founders.

Skills

Master communicator

Hyper-organized

Culture multiplier

Digital marketing understanding

Job description

We’re Hiring: Account Manager (Client Decoder & Internal Orchestrator)

Most Account Managers operate as glorified postmen—they take a messy email from a client, forward it to the creative team, and watch the chaos unfold. We aren’t looking for a postman.

We are looking for a lethal Account Manager who operates in the future. We need someone with the emotional intelligence to decode exactly what a client actually wants, and the internal leadership to rally our creative and performance teams to deliver it flawlessly. If you thrive on proactive organization and hate last-minute scrambles, this is your room.

What You’ll Be Doing (The Real Work):

• The Client Decoder: Clients don't always know how to articulate their business problems. You will read between the lines, extract their true objectives, manage their expectations, and translate their feedback into razor‑sharp, actionable briefs for our team.
• The 30-Day Proactive Rule: You do not operate reactively. Your core mandate is to build systems and timelines that ensure we are fully prepped, aligned, and have assets ready 30 days before the client even realizes they need them. You eliminate the "urgent" agency culture.
• The Internal Diplomat: You are the bridge between the client and the agency, but you fiercely protect the internal team's time. You build immense rapport with our designers, copywriters, and media buyers because you bring them clarity, structured timelines, and zero friction.
• Account Growth & Strategy: You don’t just farm accounts; you grow them. Because you are constantly 30 days ahead, you have the mental bandwidth to pitch new strategic initiatives, cross‑sell services, and act as a true growth partner to the founders we work with.
• Expectation Management: You are comfortable saying "no" to a client when a request threatens the quality of the work or the timeline, but you do it with such tact that they thank you for it.

Who You Are:

• You are a master communicator: You can de‑escalate a panicked client on a phone call and immediately write a clear, calm Slack update to the internal team.
• You are hyper‑organized: Your project management boards (ClickUp, Asana, Notion) are immaculate. You track deliverables with military precision.
• You are a culture multiplier: The internal team actually wants to work on your accounts because you make their jobs easier, not harder.
• You understand digital marketing: You aren't just a people person; you understand performance marketing, creative strategy, and D2C brand growth enough to have highly technical conversations with both the client and the media buying team.