Account Management Specialist

Vtechfamily Solution India; Vadodara; On-site; INR 600,000 - 900,000; Full time

Job summary

VTech is seeking an Account Management Specialist to support and manage SLED client accounts from Vadodara. You will act as the single point of contact, ensuring smooth operations and collaborating with Recruiting, Delivery, Compliance, and Finance to deliver high-quality service.

You will maintain client databases and reports, participate in client calls, and help with onboarding, documentation, and billing support. A fast-paced, team-oriented environment awaits.

Qualifications

• Bachelor's degree in business administration, management, or a related field.
• 2+ years of account management, client servicing, staffing, or operations experience.
• Hands-on experience with SLED clients or government-sector clients preferred.
• Experience in IT staffing, IT services, or IT consulting industry required.
• Strong communication and interpersonal skills.
• Good organizational and time management abilities.
• Basic understanding of client servicing and account management concepts.
• Proficiency in MS Excel, Word, and reporting tools.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Act as a Single Point of Contact (SPOC) for assigned SLED accounts.
• Build and maintain strong client relationships to ensure satisfaction and retention.
• Coordinate with internal teams for seamless execution of client requirements.
• Assist in end-to-end account operations, including onboarding, documentation, timesheet tracking, and billing support.
• Respond to client queries in a timely and professional manner.
• Maintain and update client databases, trackers, and reports accurately.
• Work closely with senior Account Managers to understand client expectations, compliance, and processes.
• Ensure adherence to SLED processes, SLAs, and organizational guidelines.
• Monitor requirements and support timely submissions and closures.
• Participate in client calls, reviews, and internal meetings.
• Support in resolving client escalations and operational challenges.
• Assist in account mapping and identifying growth opportunities within existing accounts (non-sales).
• Track and analyze account performance metrics and client feedback.
• Contribute to process improvement initiatives for enhanced service delivery.
• Build strong working relationships with stakeholders across client and internal teams.

Skills

2+ years exp

SLED clients

IT Staffing

Communication skills

Excel

Word

Reporting tools

Team collaboration

Education

Bachelor's degree in business/related field

Tools

CRM software

MS Office

Job description

Job Title: Account Management Specialist

Location: Vadodara

Shift Timing: Night Shift

Experience Required: 2+ Years

Job Summary

Role Overview

VTech is looking for a motivated and detail-oriented Account Management Specialist to support and manage SLED (State, Local & Education) client accounts. This role involves acting as a single point of contact for clients, ensuring smooth account operations, and collaborating with internal teams to deliver high-quality service and client satisfaction.

Key Responsibilities

• Act as a Single Point of Contact (SPOC) for assigned SLED accounts.
• Build and maintain strong client relationships to ensure satisfaction and retention.
• Coordinate with internal teams such as Recruitment, Delivery, Compliance, and Finance for seamless execution of client requirements.
• Assist in end-to-end account operations, including onboarding, documentation, timesheet tracking, and billing support.
• Respond to client queries in a timely and professional manner.
• Maintain and update client databases, trackers, and reports accurately.
• Work closely with senior Account Managers to understand client expectations, compliance, and processes.
• Ensure adherence to SLED processes, SLAs, and organizational guidelines.
• Monitor requirements and support timely submissions and closures.
• Participate in client calls, reviews, and internal meetings.
• Support in resolving client escalations and operational challenges efficiently.
• Assist in account mapping and identifying growth opportunities within existing accounts (non-sales).
• Track and analyze account performance metrics and client feedback.
• Contribute to process improvement initiatives for enhanced service delivery.
• Build strong working relationships with stakeholders across client and internal teams.

Required Skills & Qualifications

• Bachelor's degree in business administration, Management, or a related field.
• 2+ years of experience in Account Management, Client Servicing, Staffing, or Operations.
• Hands-on experience working with State, Local, and Education (SLED) clients or other government-sector clients is preferred.
• Experience in the IT Staffing, IT Services, or IT Consulting industry is required.
• Strong communication and interpersonal skills.
• Good organizational and time management abilities.
• Basic understanding of client servicing and account management concepts.
• Proficiency in MS Excel, Word, and reporting tools.
• Ability to work in a fast-paced, team-oriented environment.
• Willingness to learn and grow in the Account Management domain.

Key Competencies

• Client-centric approach
• Attention to detail
• Problem-solving mindset
• Team collaboration
• Adaptability and eagerness to learn

Why Join VTech?

• Opportunity to work with SLED clients and gain industry exposure.
• Hands-on experience in account and client management.
• Collaborative and growth-focused work environment.
• Learning and development opportunities.