Account Executive - Delhi

Booking.com; Delhi; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Annual paid time off and generous paid

Hybrid working including flexible work

Product discounts up to 1400 per year

Inclusive workplace culture

Job summary

Booking.com is hiring an Account Executive for its Delhi team. You will advise and consult accommodation partners on business performance, market opportunities, and industry trends. You will empower partners to use Booking.com's systems to optimize performance and pricing on the platform.

You will manage a portfolio, conduct performance calls, and coordinate events like workshops and webinars for partners, while leveraging product knowledge to drive value.

Qualifications

• Strong communication and client-facing skills.
• Fluent in English and Hindi, written and verbal.
• Ability to manage a portfolio and build partnerships.

Responsibilities

• Proactively communicate with partners to develop Booking.com's business.
• Be the first point of contact for a portfolio of partners and follow up as needed.
• Maintain strong relationships with accommodation partners through regular calls and updates.
• Explain Booking.com products and benefits to partners to drive adoption.
• Identify opportunities to improve partner performance using internal segmentation.

Skills

Communication skills

English & Hindi proficiency

Relationship management

Analytical thinking

Proactivity

Job description

About Us

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. Were the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Role Description

Do you enjoy taking ownership of a business portfolio and thriving on building positive relationships Booking.com is looking for a driven Account Executive to join our outstanding team in Delhi. In this role, you will advise and consult our accommodation partners regarding their business performance, market opportunities, and industry trends. By empowering partners to use our systems and tools, you'll craft great outcomes and optimize their performance on the platform.

Key Responsibilities

• Pro-active communication with partners in the region by telephone and by internal messaging to assist with the development of Booking.coms business.
• Responsible for a portfolio of partners, the first point of contact, answering questions and following up when needed.
• Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer our customers the best availability and competitive pricing) at property level.
• Be knowledgeable on Booking.coms products so that their benefits and usage can be explained to Partners.
• Identify opportunities for partners that will help improve Booking.coms business by using its internal segmentation to prioritise.
• Identify new potential partner leads and pass these leads on for further follow up.
• Responsible for taking Customer Service escalations which relate to their managed portfolio and solving these in the most efficient manner for the business, partner and customer.
• Support the organization of events, such as workshops and webinars, for partners. Also expected to attend and participate in the partner events for their managed portfolio.

Requirements of Special knowledge/skills

• Solution oriented and results driven
• Strong work ethic; self-directed and resourceful
• Proactive, flexible and capable of working independently as well as working in a team
• Ability to prioritise own workload and efficiently manage their time
• Strong and engaging communication skills
• Ability to influence partners over the phone to implement suggestions
• Eye for accuracy and ability to be analytical
• Language: English & Hindi written and verbal at a business proficient level

Benefits & Perks - Global Impact, Personal Relevance

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
• Inclusion at Booking.com

Inclusion at Booking.com

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: At Booking.com, the diversity of our people doesnt just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. Its a place where you can make your mark and have a real impact in travel and tech.

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process

This role does not come with relocation assistance.

Equal Opportunity Statement

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Hiring Company Information

The hiring company Booking.com India Support & Marketing Services Pte. Ltd. is one of Booking.com BVs support companies in India. Booking.com India Support & .