Senior Partner - Account Management (Customer Success)

RateGain; Dadri; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

RateGain is looking for a Senior Partner - Account Management based in Noida, India. This role involves owning and expanding a portfolio of hotel accounts across the region while acting as a trusted commercial advisor.

The ideal candidate has 8-10 years of experience in account management and a strong grasp of the hospitality sector, particularly in revenue management and digital marketing.

RateGain is committed to fostering a diverse and inclusive workplace, welcoming applicants from all backgrounds.

Qualifications

• 8-10 years of experience in account management, partnerships, or consultative sales.
• Proven track record of driving revenue growth through account expansion.
• Strong understanding of hotel revenue management and digital marketing ecosystems.

Responsibilities

• Own a portfolio of hotel accounts across India region.
• Act as a strategic revenue consultant to hotel partners.
• Drive revenue expansion through cross-sell and upsell across various solutions.

Skills

Account management

Consultative sales

Revenue growth

Digital marketing

Client relationship management

Commercial judgment

Education

Bachelor’s degree in business, Marketing, or related field

MBA

Tools

Salesforce

Job description

Who We’re Looking For

We are seeking a Senior Partner - Account Management to own and grow a portfolio of accounts across India region. This role will be based in Noida, India.

This is a senior role for professionals who thrive in high‑ownership, high‑impact client environments. You will act as a trusted commercial and revenue advisor to hotel groups, driving measurable business outcomes through strategic account expansion.

The ideal candidate combines strong commercial judgment, deep hospitality domain expertise, and executive‑level client presence.

What You’ll Do

Strategic Account Ownership & Growth

• Own a portfolio of hotel accounts across Indian region.
• Act as a strategic revenue consultant to hotel partners, helping optimize total revenue by growing brand‑direct business while maximizing performance across OTAs and other indirect channels.
• Drive revenue expansion through cross‑sell and upsell across Distribution, Marketing, and Business Intelligence solutions.
• Ensure high renewal rates while increasing product depth and long‑term account value.

Commercial Execution & Deal Leadership

• Identify expansion opportunities within existing client portfolios.
• Build and present data‑backed commercial proposals aligned with client business priorities.
• Lead contract negotiations and close high‑value deals to achieve quarterly and annual revenue targets.
• Partner closely with Sales, Product, Marketing, Support, and Implementation teams to unlock account growth.

Client Value & Executive Engagement

• Build trusted relationships with senior stakeholders across Revenue, Distribution, Marketing, and Technology functions.
• Translate RateGain’s capabilities into tangible, measurable business outcomes for clients.
• Ensure delivery excellence by aligning internal teams and proactively managing risks.
• Serve as the voice of the customer, sharing market insights and feedback with product and leadership teams.

Market & Industry Contribution

• Track competitive dynamics, market trends, and emerging opportunities in the Indian hospitality ecosystem.
• Represent RateGain in client forums, industry events, and strategic discussions where relevant.
• Contribute to regional go‑to‑market and account strategy discussions as a senior IC.

What You Need To Succeed

Experience & Background

• 8‑10 years of experience in account management, partnerships, or consultative sales within SaaS, MarTech, travel tech, or hospitality solutions.
• Proven track record of driving revenue growth through account expansion.
• Strong understanding of hotel revenue management, distribution, and digital marketing ecosystems.
• Bachelor’s degree in business, Marketing, or related field (MBA a plus).

Core Skills & Expertise

• Strong grasp of B2B SaaS and MarTech business models.
• Hands‑on experience helping hotels grow revenue through Digital Marketing, SEO, Paid Media, Search, Website Optimization, CAC, ROAS, and Retention strategies.
• Ability to interpret performance data and convert insights into commercial opportunities.
• Proficiency with CRM tools (e.g., Salesforce).
• Excellent written, verbal, and executive‑level communication skills.

Mindset & Attributes

• High ownership, accountability, and bias for action.
• Comfortable operating independently in complex, ambiguous environments.
• Strong commercial instincts with a customer‑first, outcome‑driven mindset.
• Ability to influence cross‑functional teams without formal authority.

Equal Opportunity Employer

RateGain is proud to be an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.