Account Delivery Head

Weekday AI (YC W21); New Delhi; Presencial; INR 500 000 - 1 500 000; Tempo integral

Resumo da oferta

Weekday AI (YC W21) seeks a seasoned operations leader to manage scalable IT services across multiple locations, including New Delhi and other listed cities. This full-time role demands hands-on leadership and strategic impact in a dynamic hi-tech environment.

Ideal candidates have 8+ years of experience in managing large organizations, experience with on-site and offshore teams, data-driven decision making, and P&L ownership with executive communication skills.

Qualificações

• 8+ years of experience in managing scalable operations in large organizations.
• Expertise in ITSM, SDLC and product management best practices.
• Experience leading on-site and offshore teams to deliver IT services 24x7.
• Strong data analytics skills to identify trends and opportunities.
• Executive-level communication and P&L ownership experience.

Conhecimentos

Account Delivery

IT Services

Descrição da oferta de emprego

Job Description:

This role is for one of Weekday’s clients
Salary range: Rs 500000 - Rs 1500000 (ie INR 5 - 15 LPA)

Min Experience: 8+ years
Location: New Delhi, Delhi, India, Jaipur, Rajasthan, India
JobType: full-time

Requirements:

• 8+ years of experience with managing scalable operations at large, complex organizations, preferably within the hi-tech sector
• Track record of leading organizations through growth and strategic transformation
• Experience managing on-site and offshore teams to deliver IT services 24x7
• Experience uncovering insights that will help drive quality and speed to impact
• Experience implementing automation and AI to support scale and improve outcomes
• Experience with P&L ownership
• Experience leading organizations of at least 250 employees
• Expertise within ITSM, SDLC, and product management best practices
• Software engineering or technology consulting background preferred
• Executive-level communication skillset and presence
• Strong understanding of data analytics and being able to use data to recognize trends or improvement opportunities
• The ability to characterize the work the team is delivering, the value they are providing, and the challenges they are facing in data (i.e., metrics)

Must-have skills

Account Delivery, IT Services

Good-to-have skills

SaaS