Account Delivery Head

Weekday AI (YC W21); India; On-site; INR 500,000 - 1,500,000; Full time

Job summary

Weekday AI (YC W21) is seeking an experienced executive to lead scalable IT services operations from New Delhi, with responsibilities spanning on-site and offshore teams and 24x7 service delivery.

The ideal candidate has 8+ years in operations leadership within hi-tech environments, strong executive communication, and a proven track record of driving growth, transformation, and data-driven improvements. This role is full-time and located in India (New Delhi/Jaipur region).

Qualifications

• 8+ years of experience managing scalable operations in hi-tech environments.
• Proven track record leading growth and strategic transformation.
• Experience managing on-site and offshore teams to deliver IT services 24x7.
• Experience uncovering insights that will help drive quality and speed to impact.
• Experience implementing automation and AI to support scale and improve outcomes.
• Experience with P&L ownership.
• Experience leading organizations of at least 250 employees.
• Expertise within ITSM, SDLC, and product management best practices.
• Software engineering or technology consulting background preferred.
• Executive-level communication skillset and presence.
• Strong understanding of data analytics and being able to use data to recognize trends or improvement opportunities.
• The ability to characterize the work the team is delivering, the value they are providing, and the challenges they are facing in data (i.e., metrics).

Responsibilities

• Oversee delivery of IT services for large-scale clients.
• Lead teams to ensure 24x7 service availability.
• Set and track metrics to drive continuous improvement.

Skills

Account Delivery

IT Services

Job description

Job Description:

This role is for one of Weekday’s clients
Salary range: Rs 500000 - Rs 1500000 (ie INR 5 - 15 LPA)

Min Experience: 8+ years
Location: New Delhi, Delhi, India, Jaipur, Rajasthan, India
JobType: full-time

Requirements:

• 8+ years of experience with managing scalable operations at large, complex organizations, preferably within the hi-tech sector
• Track record of leading organizations through growth and strategic transformation
• Experience managing on-site and offshore teams to deliver IT services 24x7
• Experience uncovering insights that will help drive quality and speed to impact
• Experience implementing automation and AI to support scale and improve outcomes
• Experience with P&L ownership
• Experience leading organizations of at least 250 employees
• Expertise within ITSM, SDLC, and product management best practices
• Software engineering or technology consulting background preferred
• Executive-level communication skillset and presence
• Strong understanding of data analytics and being able to use data to recognize trends or improvement opportunities
• The ability to characterize the work the team is delivering, the value they are providing, and the challenges they are facing in data (i.e., metrics)

Must-have skills

Account Delivery, IT Services

Good-to-have skills

SaaS