Academic Relationship Executive

CONSORTIUM E-LEARNING NETWORK PRIVATE LIMITED; Dadri; Vor Ort; INR 201.000 - 335.000; Vollzeit

Zusammenfassung

CONSORTIUM E-LEARNING NETWORK PRIVATE LIMITED seeks a proactive Institutional Relations Executive to manage college, university, and library subscriptions. You will renew, place orders, and coordinate across teams to ensure accurate recording and timely fulfillment.

You will regularly engage with academic professionals, handle payments, communicate new journals and offers, and build long-term institutional relationships. Freshers with strong communication are welcome to apply.

Qualifikationen

• Strong communication abilities with academic professionals.
• Excellent follow-up and data recording skills.
• Ability to manage records and correspondence accurately.
• Comfortable using Excel/Google Sheets for data entry and tracking.
• Proficient with email and WhatsApp communication channels.

Aufgaben

• Be the main point of contact for institutional subscribers (colleges, universities, libraries).
• Renewals and order processing: track, record and complete subscriptions.
• Coordinate with internal teams to fulfill institutional orders and updates.
• Follow up on pending payments and maintain payment status records.
• Inform institutions about new journals, pricing, offers and back volumes.
• Handle queries about missing journals, delays or incorrect issues.

Kenntnisse

Communication

Follow-up

Records management

Excel/Google Sheets

Email/WhatsApp communication

Tools

Excel/Google Sheets

WhatsApp

Jobbeschreibung

You will be the main point of contact for our College, University & Institutional Subscribers and will work with existing as well as new institutions to ensure regular renewals, orders and smooth service.

Your role will include:

Institutional Follow-up

Regularly connect with our existing colleges, universities, libraries, Principals, HODs and Librarians for renewal updates, subscription requirements and upcoming orders.

Follow up with existing subscribers for timely renewal of their journal subscriptions and understand their upcoming requirements.

Receive institutional orders, coordinate internally and ensure that every order is properly recorded, tracked and completed.

Follow up with institutions for pending payments and maintain payment status records.

Keep institutions informed about new journals, subscription periods, pricing, offers, back volumes and other important updates.

Handle institutional queries related to missing journals, delayed copies, incorrect issues, address problems and other subscription-related concerns.

Identify new colleges, universities and educational institutions, introduce them to STM Journals and develop long-term institutional relationships.

Renewal Follow-up

Follow up with existing subscribers for timely renewal of their journal subscriptions and understand their upcoming requirements.

Order Coordination

Receive institutional orders, coordinate internally and ensure that every order is properly recorded, tracked and completed.

Payment Follow-up

Follow up with institutions for pending payments and maintain payment status records.

Subscription Updates

Keep institutions informed about new journals, subscription periods, pricing, offers, back volumes and other important updates.

Missing Issue Resolution

Handle institutional queries related to missing journals, delayed copies, incorrect issues, address problems and other subscription-related concerns.

Build New Institutional Partnerships

Identify new colleges, universities and educational institutions, introduce them to STM Journals and develop long-term institutional relationships.

Generate Business from Existing & New Institutions

Understand institutional requirements, follow up for regular orders and encourage institutions to increase their subscriptions and business with us.

Handle Communication

Respond professionally to calls, emails, WhatsApp messages and other business queries received from institutions.

Maintain Records

Keep proper records of subscriptions, renewals, orders, payments, pending issues, follow-ups, institutional communication and business generated.

Who are we looking for?

We are looking for someone who is:

• Good at communication
• Comfortable speaking with academic professionals
• Good at follow-up
• Responsible with records and data
• Patient while handling queries
• Good with email and WhatsApp communication
• Comfortable using Excel/Google Sheets
• Interested in building professional relationships
• Positive, energetic and willing to learn

Freshers with good communication skills can also apply.

Experience in sales, customer relationship, institutional relationship, telecalling, subscription business, publishing, education or B2B business will be an advantage.

About STM Journals

STM Journals is an academic publishing organization working with journals across Science, Technology, Engineering, Medicine and Management.

We work with a large network of libraries, universities, colleges, subscription agencies and institutional partners.

This position gives you an opportunity to work directly with academic institutions and decision‑makers and build your career in B2B academic publishing, institutional relationships and subscription business.

Location: A-118, 1st Floor, Sector 63, Noida, Uttar Pradesh

Department: STM Journals

Experience: 0–3 Years

Employment Type: Full Time

Salary: ₹18,000 – ₹30,000 per month

Working Days: Monday to Saturday