Academic Counsellor

Keka Technologies Private Limited; Varanasi; On-site; INR 350,000 - 600,000; Full time

Job summary

Toprankers seeks an Academic Counsellor to engage with prospective students, understand their goals, and guide enrollment in our coaching programs, including Judiciary.

The role requires 1–3 years in academic counseling, a bachelor’s degree (education/psychology/business preferred), and strong communication. You will follow leads, track conversions, and build lasting relationships with students.

Qualifications

• 1-3 years of experience in academic counseling for competitive exams.
• Bachelor's degree in education, psychology, or business preferred.
• Excellent verbal and written communication.
• Proven track record of meeting counseling/enrollment targets.
• Knowledge of Judiciary exam details and admissions processes.

Responsibilities

• Counsel prospective students to understand goals and recommend programs.
• Guide students through enrollment, fee explanations, and program details.
• Follow up with leads to convert inquiries into enrollments.
• Maintain records of inquiries, applications, and conversions.
• Engage with students to improve retention and experience.
• Stay updated on exam details, course offerings, and admission timelines.
• Provide feedback on market trends and competitor analysis.

Skills

Student counseling

Communication skills

Sales & conversions

Relationship building

CRM software literacy

Problem solving

Exam knowledge

Education

Bachelor's degree

Tools

CRM software

Job description

Toprankers is one of India's premier digital platforms for competitive exam preparation, catering to aspirants of Law, Judiciary, CUET, SSC, Banking, and other government and aptitude-based entrance exams. We are committed to delivering high-quality content, interactive learning, and personalized academic support to students across the country.

Role Overview:

We are seeking a dynamic and motivated Academic Counsellor to join our team. The primary responsibility of this role is to engage with prospective students, understand their academic goals, and guide them in selecting and enrolling in our various coaching programs, including Judiciary. The ideal candidate will have prior experience in counseling students for these specific competitive exams and possess a genuine passion for helping students achieve academic success. Strong communication and interpersonal skills are essential, along with the ability to build trust and maintain long-term relationships with students. The role involves providing accurate program information, assisting with the enrollment process, and supporting students throughout their journey. A background in education or a related field is preferred, along with a proven track record of meeting counseling or enrollment targets. This position is ideal for someone who thrives in a student-centric, results-driven environment and is committed to making a positive impact in the field of education.

Key Responsibilities:

1. Student Counseling:

Interact with prospective students and their families to understand their academic goals and recommend appropriate courses and coaching programs (Judiciary)

2. Admissions Guidance:

Assist students in the entire enrollment process, including course selection, fee structure explanation, and program details.

Follow up with leads, convert inquiries into enrollments by addressing their concerns, and providing them with the right information to make informed decisions.

4. Performance Tracking:

Maintain records of student inquiries, applications, and conversions. Ensure timely follow-ups and track the progress of leads.

5. Student Engagement: Build and maintain relationships with students to ensure a positive counseling experience and increase student retention.

6. Information Sharing:

Stay updated on exam details, course offerings, and admission timelines related to Judiciary to effectively counsel students.

7. Feedback and Reporting:

Provide feedback to the management team on student concerns, market trends, and competitor analysis.

Skills and Qualifications:

• Experience: 1-3 years of experience in academic counseling, preferably with a focus on competitive exams.
• Educational Background: A bachelor's degree in any discipline (preferably in education, psychology, or business).
• Strong Communication Skills: Excellent verbal and written communication skills. Ability to articulate complex information clearly and concisely to students and parents.
• Counseling Expertise: Experience in understanding student needs, guiding them through course selection, and addressing their academic concerns.
• Sales and Conversion Skills: Ability to follow up with leads, convert inquiries into enrollments, and meet enrollment targets.
• Customer-Centric Approach: Empathy towards students' academic challenges and a strong desire to help them succeed.
• Problem-Solving Abilities: Strong analytical skills to handle student concerns and provide effective solutions.
• Knowledge of Exams: In-depth understanding of CAT, CLAT, IPM, and CUET exams, including their syllabi, eligibility criteria, and application processes.

Preferred Skills:

• Experience in working with EdTech companies or educational institutes.
• Knowledge of digital tools used for counseling and lead management (CRM software, etc)