87400-Customer Success Manager_Client Success - Strategic

FinThrive, Inc.; Gurugram District; On-site; INR 111,600 - 167,400; Full time

Benefits offered by this job

Term life insurance

Accidental insurance

Medical insurance

Meal arrangements

Transport arrangements

Job summary

FinThrive, Inc. is seeking a Customer Success Manager to manage assigned customers and support customer management activities. This role focuses on ensuring customer satisfaction and identifying growth opportunities within the client base. You will collaborate with various teams across the company to deliver exceptional service.

The ideal candidate will have over 5 years of experience in Account Management or Customer Success, preferably within the healthcare industry, and familiarity with Gainsight and CRM systems.

Qualifications

• 5+ years of relevant work experience in Account Management or Customer Success.
• Experience using Gainsight.
• Experience in the healthcare industry.

Responsibilities

• Manage assigned customers and support all aspects of customer management activities.
• Ensure customer satisfaction and value realization.
• Identify growth opportunities within the assigned client base.
• Conduct business reviews with quarterly or annual frequency.

Skills

Account Management

Customer Success

Gainsight

Healthcare Industry

Tools

CRM Systems

LMS Tools

Job description

87400-Customer Success Manager_Client Success - Strategic

Job Description

Posted Tuesday, June 23, 2026 at 6:30 PM

About FinThrive

FinThrive is advancing the healthcare economy. We rethink revenue management to pave the way for a healthcare system that ensures every transaction and patient experience is addressed holistically. We’re making breakthroughs in technology—developing award-winning revenue management solutions that adapt with healthcare professionals, freeing providers and payers from complexity and inefficiency, so they can focus on doing their best work. Our end‑to‑end revenue management platform delivers a smarter, smoother revenue experience that increases revenue, reduces costs, expands cash collections, and ensures regulatory compliance across the entire revenue cycle continuum. We’ve delivered over $10 billion in net revenue and cash to more than 3,245 customers worldwide. When healthcare finance becomes effortless, the boundaries of what’s possible in healthcare expand.

Award-winning Culture of Customer‑centricity and Reliability

At FinThrive we’re proud of our agile and committed culture, which has led to certification as a "Great Place to Work" since 2017. We’re honored to have been ranked #21 among the Best Workplaces in Healthcare for 2023, and we know that it's our collective dedication that makes FinThrive an exceptional place to work.

Impact you will make

The Customer Success Manager (CSM) is responsible for managing assigned customers and supporting all aspects of customer management activities. This role is accountable for customer satisfaction and value realization as measured by gross and net revenue targets, contract renewal, and referrals for expansion opportunities. The CSM will collaborate with colleagues from Customer Success, Sales, Support, Implementation, Product Management, Development and Marketing, as appropriate, to serve the needs of their customers.

What you will do

• Be well‑versed in all levels and functions within the full scope of the US healthcare revenue cycle.
• Maintain accurate and up‑to‑date customer records and documentation.
• Ensure all interactions are documented in the customer relationship management (CRM) system.
• Manage all renewals, maintain accurate listings of contract expiration dates, and handle notification requirements.
• Identify growth opportunities within the assigned client base.
• Secure and increase references; foster a high response rate and positive KLAS and Net Promoter survey scores.
• Own communication of value realization and manage customer expectations through proactive outreach.
• Serve as an internal escalation point for issues regarding a customer’s contract, invoices and account receivable.
• Utilize resources such as Gainsight to proactively monitor and manage customer outcomes and success.
• Identify risk to existing customers and document risk mitigation plans for assigned accounts.
• Play a key role in customer satisfaction and performance, taking responsibility for responding to all assigned customer issues and tasks.
• Assure satisfaction among customer groups by monitoring and responding appropriately to outcomes and feedback.
• Identify opportunities for operational and process improvements related to utilization and integration.
• Conduct business reviews with quarterly or annual frequency depending on client, and maintain monthly pulse checks.
• Be open to working in a 24×7 environment.
• Manage escalations from assigned customers.

What we would like to see

• 5+ years of relevant work experience in Account Management or Customer Success.
• Experience using Gainsight.
• Experience in the healthcare industry.
• Previous sales experience and leadership.
• Familiarity with LMS tools.

FinThrive’s Core Values and Expectations

• Demonstrate integrity and ethics in day‑to‑day tasks and decision making; adhere to FinThrive’s core values of courage, authenticity, respect, excellence, and service.
• Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other applicable laws.
• Operate effectively in the FinThrive environment and the workgroup, maintaining a focus on self‑development and seeking continuous feedback and learning opportunities.

Physical Demands

• Occasionally required to move around the work area, sit; perform manual tasks; operate office equipment such as computer, peripheral devices and telephones.
• Occasionally lift or move up to 15 pounds.
• Must be able to talk, listen and speak clearly on telephone or video calls.
• Mental demands: follow directions, interact with others, and handle stress.
• Work environment: noise level is usually minimal.
• Must be able to safely perform essential job functions consistent with ADA, FMLA and other guidelines.
• Maintain regular, punctual attendance consistent with ADA, FMLA and other guidelines.

Our Perks and Benefits

• Term life, accidental and medical insurance.
• Meal and transport arrangements.

FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.