4771104-Lead Assistant Manager

Ex; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

EXL is seeking a Lead Assistant Manager to support content management for Sales, Marketing, and Bid Management, focusing on Highspot and Responsive platforms. The role emphasizes user adoption, governance, and process improvements to boost productivity and content quality.

You will collaborate with platform leads and stakeholders to gather requirements, coordinate changes, support new feature rollouts, and ensure users can leverage both platforms effectively to enhance bid and sales enablement

Responsibilities

• Assist with user adoption, training, content governance, and process improvements for Highspot and Responsive platforms.
• Gather requirements, coordinate platform changes, support feature rollouts, and ensure effective user adoption by the Sales, Marketing, and Bid Management teams.
• Contribute to change management initiatives, user support, reporting and analytics, and continuous improvement aligned with business needs.

Job description

We are looking for a Lead Assistant Manager to support EXL's content management capabilities for Sales, Marketing, and Bid Management teams.
In this role, you will support the ongoing success of the Highspot and Responsive platforms by assisting with user adoption, training, content governance, process improvements, and platform enhancements. Working closely with the platform lead and business stakeholders, you will help gather requirements, coordinate platform changes, support new feature rollouts, and ensure users can effectively leverage both platforms to improve productivity, content quality, and the overall bid and sales enablement experience.
You will also contribute to change management initiatives, user support, reporting and analytics, content management activities, and continuous improvement efforts that align the platforms with evolving business needs and strategic objectives.