1st Line Support Engineer

POST A RESUME HR Consultancy; Ahmedabad; On-site; INR 600,000 - 900,000; Full time

Job summary

A recruitment service provider is seeking a support team manager to ensure quality support for clients and colleagues. The ideal candidate will manage support requests, coordinate with teams, and oversee L1 support activities. Strong experience in support operations, incident management, and excellent communication skills are essential. This is a great opportunity for those looking to leverage their skills in a dynamic environment.

Qualifications

• Experience in support operations and managing a team.
• Familiar with incident, problem, and change management.
• Strong communication and negotiation skills.

Responsibilities

• Provide quality support to clients and colleagues.
• Coordinate support requests and manage knowledge base.
• Support and manage L1 activities with the team.

Skills

Support operation experience

Team management experience

Incident management

Change management

Excellent communication skills

Job description

Principal Purpose

To ensure the quality support provided to all the Client/Colleague/Customers.

Duties

• To help with any Support requests logged with Application Support Team for the range of applications.
• Coordination within the Team and Customer/User throughout the support lifecycle for logged cases.
• Create and Manage Application support knowledge base documentation.
• To manage and support L1 support activities with Team.

Job skills

• Experience in Support operation and Team management.
• Experience in incident management, problem management, change management and release management.
• Effectively work with other IT teams like application development and QA to investigate, test and develop solutions and workarounds to resolve client issues/requests
• Identify high priority incidents and elevate to management.
• Experience working with business users at client site.
• Excellent communication, persuasion and negotiation skills.
• Good team player.
• Working Knowledge of IT Hardware and Software.
• Ability to learn, adapt and master in-house software.

Working Hours/Timing: 1:30 pm to 10:30 pm 6 months and 2:30 pm to 11:30 pm 6 months due to daylight UK timing

Interested candidate can send their resume on [e-mail]

Call now on [phone]