Workflow Quality and Governance Coordinator

Irish Water; Dublin; On-site; EUR 42,000 - 56,000; Full time

Job summary

Uisce Éireann is seeking a Workflow Quality and Governance Coordinator to drive data governance, improve workflow processes, and uphold high standards across the Workflow team.

You will work with Asset Management, Operations & Maintenance and Customer Operations to ensure data quality, KPI monitoring, and effective use of Maximo and GIS systems.

The role supports transformation initiatives and requires a proactive approach to governance, data integrity, and continuous improvement.

Qualifications

• Minimum 2 year relevant experience in a similar role in the water, utilities or similar industries

Responsibilities

• Ensure data governance and quality standards are adhered to and support regulatory requirements and Uisce Éireann objectives
• Assist with development and implementation of workflows and processes to support transformation initiatives
• Support standardised work processes across the Workflow team to ensure efficient delivery of operational work
• Assist with regular data quality assurance and audits to ensure data integrity
• Collaborate with Asset Management, Operations & Maintenance to resolve data quality or governance issues
• Contribute to procedures and standards related to asset information
• Promote best practice data governance procedures and processes
• Maintain asset databases (e.g., Maximo and GIS) to be fit for purpose
• Monitor workflow KPI’s and recommend improvements to meet stakeholder expectations
• Build relationships across Asset Operations and wider Uisce Éireann for workflow delivery
• Identify areas for improvement and coordinate enhancement initiatives
• Raise risks and issues to the Workflow Quality and Governance Advisor
• Understand and contribute to objectives of the Workflow function and department plans
• Perform other duties as required

Skills

Time management

Verbal communication

Written communication

Collaboration

Problem solving

Attention to detail

Data governance

Education

Third level qualification

Tools

IBM Maximo

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come.

The Role:

The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered.

The Workflow Functional Area is responsible for the management and monitoring of all outdoor work through the full work order lifecycle from planning to closure. This includes overseeing the initiation, dispatch and progression of work orders, processing of service requests, allocating adequate resources, identification of bundling opportunities, identification of work pre-requisites, creation of work orders to be progressed and dispatched to the field, the management of the logistics and stores to enable effective and efficient inventory control, Outage notification & processing and complaint resolution.

Reporting to the Workflow Quality and Governance Advisor, the Workflow Quality and Governance Coordinator will help drive forward a culture of quality improvement, ensuring the Workflow team are consistently operating to a high standard. The Quality Workflow and Governance Coordinator will play an important role in helping optimise productivity and maintaining standards and processes within the Workflow team through effective data governance.

Main Duties and Responsibilities:

• Responsible for ensuring that data governance and quality standards are adhered to and support regulatory requirements and Uisce Éireann company objectives
• Collaboratewith the Workflow Quality and Governance Advisorand managementacrossUisce Éireanntocommunicate,promoteandshareguidanceandbestpracticeonworkmanagement systems, methodologies, benefits andgovernanceframeworks
• Assist with the development and implementallnecessaryWorkflowsystemsandprocesses to support ongoing transformation initiatives as required
• Supportstandardised work processes across the Workflow team in order to ensureefficientdeliveryofoperationalworkagainstplansandtargetsforbothLocalAuthorityand third-party service providers
• Assist the Workflow Quality and Governance Advisor with regular data quality assurance and audit to ensure sufficient data integrity
• Work closely with counterparts from Asset Management, Operations & Maintenance etc. to resolve data quality or governance issues
• Contribute to the formulation and implementation of relevant procedures and standards related to asset information
• Support the Workflow Quality and Governance Advisor in shaping and implementing efficient and effective processes, and adopt the best practice data governance procedures
• Ensure that asset databases in key Uisce Éireann systems, e.g. Maximo and GIS systems are maintained and are fit for purpose
• Promote anddrivecontinuedworkmanagementevolutionandbestpractices tosupportthecaptureof all Uisce Éireann field activity
• Assist the Workflow Quality and Governance Advisor in monitoringworkmanagementKPI’sandmakeappropriaterecommendationstothebusinessto ensure best practicesare implementedandstakeholderexpectations areachieved
• Support the Workflow Quality and Governance Advisor to buildandfosterkeyrelationshipsacrossAssetOperations,AssetDelivery,CustomerOperations and the wider Uisce Éireann business ensuring focuson providing supporttoallaspectsofworkmanagement delivery
• Proactivelyidentify areas for improvementand coordinate progression of the requiredenhancementinitiatives
• Raise risks and issues, asappropriate, to the Workflow Quality and Governance Advisor
• UnderstandandcontributetoachievingtheobjectivesandtargetsoftheWorkflowfunctionand overall departmental business plans
• Performothersuch dutiesas required

General Duties and Responsibilities

• Collaboration with key internal stakeholders across the UÉ business
• Ensure compliance with security policies and maintain governance over user access controls.
• Implement and maintain quality standards aligned with workflow, audit, and governance requirements.
• Monitor, manage, and resolve new mobile application errors related to data workflows..
• Coordinate and execute testing activities to validate system or process changes before implementation.
• Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation
• Other duties as required.

Knowledge, Skills and Experience:

• Relevantthird level qualification and or accreditation is desirable and or relevant experience
• Minimum 2 year relevant experience in a similar role in the water, utilities or similar industries
• Proficient in the use of IBM Maximo for asset management and workflow operations.
• Experience in collecting, analysing and reviewing departmental and stakeholder data.Proactive, with ability to work on own initiative and with others to ensure success in the performance of a team
• Proven effective time management skills with the ability to prioritise and remain focused
• We work better together - proven ability to create and develop good working relationships to facilitate the accomplishment of work goals, coupled with the ability to gain commitment from others
• Excellent verbal and written communication skills with the ability to convey messages in a clear and concise manner
• Strong Computer skills with a proficient working knowledge of MS Word, Excel, PowerPoint and Outlook
• We do the right thing - ability to set up ongoing processes and procedures to collect and review information
• Flexible with regard to working in a changing environment and the ability to adjust to new work structures, processes and requirements as necessary
• Proactively identifying new areas of learning and using newly gained knowledge and skills on the job
• We aim high - striving for quality and ensuring consistent high standards of work

The closing date for receipt of applications for this vacancy is22/09/2026

Please note that applications submitted after this closing date will not be accepted.

* Successful external candidates will be offered a salary within the advertised range based on an assessment of their relevant skills, qualifications, experience and readiness to undertake the responsibilities of the role.

* Internal candidates will be considered in line with the application of Uisce Éireann's Pay Model and associated pay policies.

The salary range is designed to recognise that successful candidates may join the organisation at different stages in their career, while also providing scope for future salary progression as capability and experience develop.

* Uisce Éireann is an equal opportunities employer.

We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability.