Workflow Administrator

GMC Utilities Group; Dublin; Hybrid; EUR 38,000 - 50,000; Full time

Job summary

GMC Utilities Group in Ireland is seeking an experienced Workflow Administrator to join our team. You will support forecasting, reporting, and resource planning to streamline operations.

You will work with Operations to schedule workloads, manage payment and completion processes, and drive continuous improvement using Maximo/Click/Syclo.

The role requires strong analytical, communicational, and time-management skills, with the ability to work independently or as part of a team under deadlines.

Qualifications

• Experience in construction or utilities sectors is desirable.
• Experience submitting payments and completions is desirable.
• Strong analytical and problem-solving skills to interpret complex data.
• Excellent communication and presentation skills to convey technical information to non-technical stakeholders.
• Detail-oriented with a focus on accuracy and attention to detail.
• Confident, motivated and can work independently as well as part of a team.
• Ability to work under pressure with strict deadlines.
• Time management abilities to meet targets with the ability to prioritise stakeholder impact.
• Good communication, interpersonal, and customer service skills.

Responsibilities

• Assist in the development and refinement of forecasting models and methodologies.
• Continuously evaluate and streamline reporting processes to improve efficiency and accuracy.
• Create a forecast of future work volumes and identify optimum resource capacity required to undertake.
• Programme works in accordance with operational capability, commercial targets, and client KPI’s.
• Liaise with Operations regarding scheduling issues.
• Produce and distribute Management Information (Reports) and identify and act upon areas of poor Performance.
• Carry out weekly “Plan Do” Reviews with Operations to assess the effectiveness of the Workflow function.
• Ensure Crews are compliant with the Maximo/Click/Syclo process and challenge and manage individual performance issues.
• Manage customer and client escalations.
• Contribute towards the departments approach to continuous improvement and utilisation of information Technology.
• Ability to process and submit payments and completions.
• Ad hoc tasks as required by the wider business.

Skills

Analytical skills

Problem-solving

Communication skills

Presentation skills

Detail-oriented

Attention to detail

Independent work

Teamwork

Time management

Customer service

Interpersonal skills

Job description

Are you looking to become part of a collaborative team whilst maximising your potential to grow and develop within your career?

The Role.

GMC are currently looking for an experienced Workflow Administrator to join our team.

Key Duties and Responsibilities will include but are not limited to:

• Assist in the development and refinement of forecasting models and methodologies.
• Continuously evaluate and streamline reporting processes to improve efficiency and accuracy.
• Create a forecast of future work volumes and identify optimum resource capacity required to undertake.
• Programme works in accordance with operational capability, commercial targets, and client KPI’s.
• Liaise with Operations regarding scheduling issues.
• Produce and distribute Management Information (Reports) and identify and act upon areas of poor Performance.
• Carry out weekly “Plan Do” Reviews with Operations to assess the effectiveness of the Workflow function.
• Ensure Crews are compliant with the Maximo/Click/Syclo process and challenge and manage individual performance issues.
• Manage customer and client escalations.
• Contribute towards the departments approach to continuous improvement and utilisation of information Technology.
• Ability to process and submit payments and completions.
• Ad hoc tasks as required by the wider business.

The Candidate: Required Experience and Competencies:

• Previous experience within the construction or utilities sectors, desirable.
• Previous experience submitting payments and completions, desirable.
• Strong analytical and problem-solving skills, with the ability to interpret complex data sets.
• Excellent communication and presentation skills, with the ability to convey technical information to non-technical stakeholders.
• Detail-oriented with a focus on accuracy and attention to detail.
• Confident, motivated and can work independently as well as part of a team.
• Ability to work under pressure with strict deadlines.
• Time management abilities to meet targets with the ability to prioritise stakeholder impact.
• Good communication, interpersonal, and customer service skills.