Warehouse & Customer Services Manager

Greenfield Global Inc.; Portlaoise; On-site; EUR 60,000 - 85,000; Full time

Job summary

Greenfield Global is seeking a Warehouse & Customer Services Manager to lead warehousing, inventory, and customer service functions across GGIE and UK operations from Portlaoise, Ireland. You will drive compliant logistics, Lean improvements, and cross‑functional collaboration with Production, Planning, Quality, and Finance teams.

The role demands 3+ years in warehouse or CS management, GMP/GDP exposure, and a Lean belt.

Qualifications

• Required: Relevant Business or Technical degree.
• Minimum 3 years’ experience in a Warehouse or Customer Service Manager role.
• Experience in GMP/GDP-regulated environments preferred.
• Lean certification (Green Belt) preferred.
• ADR, IMDG, and IATA awareness an advantage.
• Bachelor’s Degree in Logistics, Supply Chain, Engineering, Sciences or related field preferred.
• Ability to collaborate with multiple departments to meet goals.
• 7+ years in Warehousing/Purchasing/Planning/inventory management; pharma/Life Science preferred.
• DGSA awareness preferred.
• Relevant GMP experience.

Responsibilities

• Lead and manage all Warehouse activities across GGIE, Dunsany, and JC Farms locations.
• Oversee UK Warehouse activities ensuring revenue, customs compliance and PO activity.
• Manage logistics inbound and outbound for GGIE and GGUK.
• Ensure compliance with GMP, GDP, safety and quality standards.
• Drive Lean-based continuous improvement initiatives.
• Oversee Customer Service operations ensuring satisfaction and timely order processing.
• Manage Customer SLAs and MSAs as appropriate.
• Ensure accurate Sales Order creation, acknowledgement, status reporting and issue resolution.
• Develop strong customer relationships and best practices for communication and support.
• Lead, coach and develop Warehouse and Customer Service teams; perform performance reviews.
• Establish KPIs, monitor efficiency, and manage budgets for cost centers.

Skills

Warehouse management

Customer service management

ERP systems

Data-driven decision making

Stakeholder management

Lean principles

Team leadership

Education

Relevant Business or Technical degree

Bachelor's Degree in Logistics, Supply Chain, Engineering, Sciences or related technical field

Tools

ERP systems

Job description

Job Title: Warehouse & Customer Services Manager
Department: Operations
Reporting to: Site General Manager
Location: Portlaoise, Ireland
Position Type: Full Time

Greenfield is looking for a Warehouse & Customer Services Manager to join our growing team.

Who We Are:

Greenfield Global is a leading producer and supplier of high-value, mission-critical raw materials, ingredients, and additives that are vital to businesses and integral to a lower-carbon economy. From start-ups to the largest brands in the world, customers trust Greenfield’s extensive portfolio of premium products, regulatory expertise, and industry-leading service to improve people’s lives and the health of the planet.

Why Join Greenfield?

We innovate, collaborate, and work with purpose. By unlocking the potential of people, partnerships, and nature to accelerate sustainable solutions for the health of the planet, our work has a positive impact on the environment around the world. We’re always looking for people who can bring new talents and experience to our team.

Duties and Responsibilities

The duties of the above-named employee /contractor include the following. Other duties may be requested from time to time depending on the needs of the business or the Department Manager (or designee).

• Lead and manage all Warehouse activities for GGIE, ensuring efficient inventory control across GGIE, Dunsany, and JC Farms warehouse and storage locations.
• Oversee GGUK Warehouse activities ensuring UK revenue and customs compliance, coordination of logistics and customs clearance and related purchase order activity.
• Waste management/controls for GGIE.
• Manage Logistics (inbound and outbound) for GGIE and GGUK.
• Ensure compliance with GMP, GDP, and all relevant safety, regulatory, legal, compliance and internal quality standards.
• Drive continuous improvement initiatives aligned with Lean methodologies.
• Oversee Customer Service operations for GGIE & GGUK, ensuring customer satisfaction through effective communication and timely order processing.
• Manage Customer SLA’s, MSA’s as appropriate.
• Ensure accurate Sales Order creation, acknowledgement, status reporting, and proactive issue resolution.
• Develop strong customer relationships and establish best practices for communication and support.
• Lead, coach, and develop the Warehouse and Customer Service teams to ensure strong performance and engagement.
• Goalsetting, performance reviews, and succession planning.
• Foster a culture of safety, quality, and accountability.
• Support inventory and shelf‑life management to ensure product quality and minimize waste.
• Partner with Production, Planning, Quality, Finance, and other internal teams to ensure seamless operations.
• Provide Warehouse and Customer Service S.M.E input into continuous improvement, ProdCom processes, and cross‑functional initiatives.
• Systems, Policies & Reporting
• Ensure optimal use of Greenfield Global’ s ERP systems across Warehouse and Customer Service functions.
• Establish and manage operational KPIs to monitor efficiency, compliance, and cost‑effectiveness.
• Generate and manage budgets for assigned GGIE cost centres.

Qualifications (Education, Certification, Experience)

• Relevant Business or Technical degree.
• Minimum 3 years’ experience in a Warehouse or Customer Service Manager role.
• Experience within GMP/GDP‑regulated environments preferred.
• Lean certification (Green Belt) preferred.
• ADR, IMDG, and IATA awareness an advantage.
• Bachelor's Degree in Logistics, Supply Chain, Engineering, Sciences or related technical field preferred
• Ability to work with counterparts in multiple departments to accomplish company's goals
• 7+ years in Warehousing/Purchasing/ Planning /inventory level management preferably in a (pharmaceutical/ Life Science industry);
• Dangerous Goods Safety Advisor (DGSA) awareness Preferred.
• Relevant experience in a GmP environment

Competency Assessment

• Excellent written and verbal communication skills.
• Strong interpersonal and stakeholder‑management abilities.
• Proven ability to lead and develop high‑performing teams.
• Strong negotiation and problem‑solving skills.
• Ability to manage competing priorities and deliver within deadlines.
• Proficiency in ERP systems and data‑driven decision‑making.
• Ability to operate in a fast-paced, multi-disciplinary industrial environment
• Strong people management skills, excellent multitasking with follow-through, and a positive attitude required
• Must be able to perform well under pressure
• Must be a team player with ability to handle multiple simultaneous tasks and follow-up on requests:

About Us

We own and operate five distilleries, four specialty chemical manufacturing and packaging plants, and three next-generation biofuel and renewable energy R&D centers. This integrated model enhances supply chain transparency, quality control, custom formulation development, and ultimately customer satisfaction.

Core Values

• Honesty
• Integrity
• Respect
• Commitment
• Openness to Change

Core Principles

• Innovation: We are constantly seizing opportunities to develop new products, processes and methods to meet the diverse and demanding requirements of our customers.
• Collaboration: We are part catalyst, part collaborator. We work with partners to get the most out of our existing products, and to develop custom solutions for our customer requirements.
• Responsibility: Our commitment to give back to local communities in the US and Canada goes beyond the bottom line. We give back to the planet by processing renewable resources into low carbon fuels and chemicals.
• Agility: Our team is not only fast, we have the flexibility and creativity to pivot with customer needs to develop custom‑made, on‑time solutions.
• Discipline: At every plant, and for every customer, for every shipment, we put quality first. We operate a tight, transparent supply chain while meeting the highest regulatory standards.

Greenfield Global is an equal opportunity employer that is committed to providing a workplace free from harassment and discrimination. All qualified applicants for employment will be considered without regard to race, color, religion, sex, sexual orientation, marital or domestic partner status, gender identity or expression, pregnancy, age, national origin, ancestry, disability status, genetic information, veteran status, or any other legally protected characteristic.