Warehouse & Customer Services Manager

Sigmar Recruitment; Portlaoise; On-site; EUR 52,000 - 76,000; Full time

Benefits offered by this job

Pension plan

Private medical cover

25 days annual leave

Job summary

Sigmar Recruitment is seeking a Warehouse & Customer Service Manager to lead operations in a Portlaoise-based facility. You will oversee five team members across warehouse and customer service, ensuring safe handling of chemicals and accurate inventory management.

You will drive adherence to GMP/GDP standards, manage customer relationships, and use ERP systems and KPIs to monitor performance and implement improvements. A collaborative, safety-focused professional environment awaits.

Qualifications

• Significant experience leading both warehouse operations and customer service teams in a regulated environment.
• Experience with chemicals/hazardous materials in manufacturing/warehouse settings.
• Strong knowledge of GMP/GDP standards and regulatory requirements.
• Awareness of ADR/IMDG/IATA or DGSA is advantageous.
• Proficient in ERP systems and KPI-based performance management.

Responsibilities

• Lead day-to-day warehouse and customer service activities, ensuring safe, efficient operations.
• Manage a team of five across Warehouse and Customer Service, including coaching and development.
• Oversee inventory control, stock accuracy and compliant handling of chemicals.
• Ensure SLAs are met and maintain strong internal/external customer relationships.
• Drive continuous improvement and report KPIs using ERP systems.

Skills

People leadership

Warehouse operations

Customer service

KPI reporting

Regulated environment

Communication

Tools

ERP systems

Inventory software

Job description

Job Description

Warehouse Manager

About The Company

Join a global manufacturing organisation operating from a state-of-the-art facility in Portlaoise. The company is known for its high-quality products, advanced production standards and strong focus on safety and compliance, particularly within chemical and hazardous materials environments. You will be part of a collaborative, professional team that values continuous improvement, customer focus and operational excellence. The company offers a stable, growth-oriented environment where people are encouraged to develop their skills, share ideas and contribute to ongoing innovation.

Work As Warehouse & Customer Service Manager

The Work As Warehouse & Customer Service Manager, you will lead day-to-day activities across both warehouse operations and customer service, ensuring safe, efficient and customer-focused performance. Lead, coach and develop a team of five colleagues (three in Warehouse, two in Customer Service). Oversee all warehouse operations, including inventory management and stock accuracy. Ensure safe and compliant handling and storage of chemicals and hazardous materials. Manage customer service activities, including order processing, issue resolution and query management. Maintain and improve customer relationships, ensuring SLAs are met and service standards are upheld. Ensure full compliance with GMP, GDP, safety, regulatory and quality requirements. Drive continuous improvement initiatives across warehouse and customer service functions. Use ERP systems and KPI reporting to monitor performance and implement corrective actions where needed. Collaborate closely with Production, Planning, Quality and Finance to support business goals and smooth operations.

The Person

The ideal candidate is a hands-on leader with a strong background in warehouse operations and customer service within a regulated, hazardous materials environment. Essential: Significant experience working with chemicals and hazardous materials in a manufacturing and/or warehouse setting. Proven track record managing both warehouse operations and customer service teams. Demonstrated people-leadership skills, including coaching, performance management and team development. Strong knowledge of inventory control, stock accuracy and warehouse processes. Experience working to GMP/GDP standards and within highly regulated environments. Understanding or awareness of dangerous goods regulations; exposure to ADR, IMDG, IATA or DGSA is an advantage. Experience using ERP systems and managing performance through KPIs. Excellent customer and stakeholder management skills with the ability to build strong internal and external relationships. Effective communication skills, a collaborative approach and the ability to work cross-functionally. Self-motivated, organised and committed to continuous improvement, safety and quality.

The Benefits

In addition to a competitive salary, you will benefit from:

• Working in a modern, state-of-the-art manufacturing facility in Portlaoise.
• Employer pension contribution to support your long-term financial wellbeing.
• Private medical cover.
• 25 days of annual leave to support work-life balance.
• A professional, supportive environment with opportunities to grow your leadership and operational expertise.