Waiting List Operations Coordinator

St. Vincent's University Hospital; Dublin; On-site; EUR 45,000 - 60,000; Full time

Job summary

St. Vincent's University Hospital invites applications for the Grade VI Waiting List Coordinator in the Clinical Administration Department. The post focuses on operational management of IPDC and GI waiting lists, outsourcing processes, and national access initiatives across SVUH.

You will supervise staff, maintain timely waiting-list activity, and engage with clinical services to improve efficiency. The role reports to Grade VII and requires strong administrative oversight, data validation, and

Responsibilities

• Coordinate the administrative management of IPDC and OPD outsourcing initiatives, working closely with the Grade VII and relevant clinical services.
• Oversee the identification and validation of patients suitable for outsourcing and ensure patients are progressed through the appropriate pathway.
• Oversee patient contact in relation to outsourcing, ensuring outcomes are recorded and appropriate follow-up action is taken.
• Oversee the upload and management of patients through the HSE Access to Care/UAN Portal, NTPF and other relevant national programmes or systems.
• Monitor and track patients through the outsourcing pathway, including patients accepted, declined, treated or returned to SVUH, ensuring the relevant waiting list and patient administration systems are updated appropriately.
• Oversee IPDC and OPD waiting-list validation within areas of responsibility, in line with national requirements.
• Monitor long-waiting patients and other priority cohorts and escape capacity, performance or patient-management concerns to the Grade VII.
• Provide day-to-day management and supervision of staff within the Waiting List Office and Endoscopy Unit including allocation and monitoring of workloads.
• Ensure appropriate staffing and administrative support is maintained across areas of responsibility and escape resource issues where required.
• Support the training and development of staff and ensure relevant policies, procedures, protocols and national guidance are understood and followed.
• Monitor data quality and waiting-list performance, ensuring appropriate checks and controls are in place.
• Collate activity information, statistics and KPIs and prepare reports and updates as required.
• Participate in the development, implementation and monitoring of performance improvement and quality improvement initiatives relating to waiting-list management.
• Attend specialty/service meetings as required, providing waiting-list updates and highlighting areas requiring action or escalation.
• Maintain effective working relationships with clinical teams, administrative services, NTPF, external providers and other relevant internal and external stakeholders.
• Support the implementation of scheduled care initiatives and national access programmes.
• Review processes within areas of responsibility and identify opportunities to improve efficiency, consistency and patient experience.
• Identify and manage risks within areas of responsibility, escalating significant risks appropriately.
• Develop and participate in audit and monitoring programmes relating to waiting-list management, outsourcing and data quality.
• Participate in recruitment, induction, training and development of staff as required.
• Participate in relevant internal and external committees, working groups and projects as required.
• Support the Grade VII and Head of Clinical Support in the implementation of service plans, new developments and other waiting-list initiatives.

Job description

St. Vincent's University Hospital invites applications for the Grade VI Waiting List Coordinator in the Clinical Administration Department. The post focuses on operational management of IPDC and GI waiting lists, outsourcing processes, and national access initiatives across SVUH.

You will supervise staff, maintain timely waiting-list activity, and engage with clinical services to improve efficiency. The role reports to Grade VII and requires strong administrative oversight, data validation, and