VoIP & Contact Center Ops Engineer — Hybrid

Three Ireland (Hutchison) Limited; Limerick; Hybrid; EUR 45,000 - 55,000; Full time

Benefits offered by this job

Flexible working

Annual performance bonus

Healthcare insurance

Learning & development tools

Job summary

Three Ireland (Hutchison) Limited in Limerick is looking for an IT Operations VoIP Engineer to ensure the stability and performance of VOIP and Call Centre technologies. This role involves onsite support, incident management, and deployment activities.

With a focus on high availability and call quality, the position offers a hybrid working model, competitive salary, and various benefits including healthcare insurance and access to learning tools.

Qualifications

• Proven experience supporting VOIP and Call Centre technologies.
• Strong hands-on experience with Incident and Change Management.
• Practical knowledge of call routing, queues, IVR flows.

Responsibilities

• Provide onsite operational support for VOIP platforms.
• Own and participate in Incident Management.
• Execute Change Management activities and ensure documentation.

Skills

Supporting VOIP technologies

Incident Management processes (ITIL)

Call routing and IVR flows

Troubleshooting skills

Communication skills

Education

Experience in business-critical environments

Tools

Genesys

Avaya

Cisco

Job description

Three Ireland (Hutchison) Limited in Limerick is looking for an IT Operations VoIP Engineer to ensure the stability and performance of VOIP and Call Centre technologies. This role involves onsite support, incident management, and deployment activities.

With a focus on high availability and call quality, the position offers a hybrid working model, competitive salary, and various benefits including healthcare insurance and access to learning tools.