Virtual Travel Customer Service

Elevationtravelpartners; Dublin; À distance; EUR 25 000 - 36 000; Plein temps

Résumé du poste

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. You will answer questions via email, chat, and phone, help with itinerary changes, provide destination information, and follow up with travelers before departure to ensure a confident and smooth journey.

This role emphasizes friendly communication, reliability, and comfort with online tools.

Qualifications

• Experience in customer support or service roles.
• Ability to communicate clearly across email, chat and phone.
• Strong organizational skills and reliability.
• Comfort with using online tools and learning new systems.

Responsabilités

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Connaissances

Customer service

Communication

Organized

Tech-savvy

Description du poste

About the job Virtual Travel Customer Service

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Ideal Candidate

• Friendly and professional communication style
• Customer support experience preferred
• Reliable and organized
• Comfortable using online tools and learning new systems
• Interest in travel and client satisfaction