Virtual Travel Customer Service

Elevationtravelpartners; Cork; Remote; EUR 27,000 - 38,000; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service specialist to assist clients with trip preparation and support throughout their travel experience. You will handle inquiries via email, chat, and phone, help with itinerary changes, and share destination guidance to ensure travelers feel confident and satisfied.

Join a flexible remote role focused on delivering a positive customer experience and seamless travel outcomes for clients across regions.

Qualifications

• Friendly and professional communication style.
• Customer support experience preferred.
• Reliable and organized.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Friendly communication

Customer support experience

Organized

Tech-savvy

Interest in travel

Job description

About the job Virtual Travel Customer Service

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Ideal Candidate

• Friendly and professional communication style
• Customer support experience preferred
• Reliable and organized
• Comfortable using online tools and learning new systems
• Interest in travel and client satisfaction