Remote Travel Concierge & Support Specialist

Elevationtravelpartners; Dublin; Remote; EUR 25,000 - 36,000; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. You will answer questions via email, chat, and phone, help with itinerary changes, provide destination information, and follow up with travelers before departure to ensure a confident and smooth journey.

This role emphasizes friendly communication, reliability, and comfort with online tools.

Qualifications

• Experience in customer support or service roles.
• Ability to communicate clearly across email, chat and phone.
• Strong organizational skills and reliability.
• Comfort with using online tools and learning new systems.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Customer service

Communication

Organized

Tech-savvy

Job description

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. You will answer questions via email, chat, and phone, help with itinerary changes, provide destination information, and follow up with travelers before departure to ensure a confident and smooth journey.

This role emphasizes friendly communication, reliability, and comfort with online tools.