Victoria Beckham, Brand Manager, Full Time, Permanent

Brownthomasarnottscareers; Dublin; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Contributory Pension Scheme

Competitive annual leave entitlement

Team Member discount across iconic品牌

Recognition Days for Volunteering & 1&

Wellbeing Initiatives

Extensive Learning & Development Offer

Job summary

Brown Thomas Arnotts is seeking a Brand Manager to represent Victoria Beckham, delivering a world-class luxury shopping experience on the shop floor. You will advise clients, build lasting relationships, and drive sales while ensuring the brand is showcased with excellence across all touchpoints.

The successful candidate will bring passion for luxury service, deep product knowledge, and the ability to connect authentically with customers.

Qualifications

• Deliver a luxury-standard customer experience to upscale clients.
• Demonstrate proven ability to achieve or exceed sales targets.
• Communicate clearly and professionally with clients and colleagues.
• Show strong interest in fashion/lashion luxury products and act as an expert advisor.
• Be highly organised and capable of multitasking in a fast-paced luxury retail environment.
• Proficient with CRM and clienteling platforms to engage clients.

Responsibilities

• Deliver personalised customer service and build lasting client relationships.
• Achieve and exceed individual sales targets with luxury service standards.
• Act as brand storyteller and share product expertise with customers.
• Collaborate with sales, stockroom, and online teams for consistent brand experience.
• Adapt to new launches and seasonal priorities while remaining solutions-focused.
• Use CRM and clienteling tools to drive repeat business.

Skills

Luxury customer experience

Sales achievement

Excellent communication

Fashion/luxury product knowledge

Organised multitasking

Education

N/A

Tools

CRM systems

Stock locators

Clienteling platforms

Job description

GET TO KNOW US

At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

KNOW THE ROLE

The BTA Brand Manager will represent Victoria Beckham within Brown Thomas, delivering a world‑class customer experience that reflects both the brand identity and our company values. You will act as a trusted style and product advisor, building long‑term relationships with clients, driving sales, and ensuring the brand is showcased with excellence on the shop floor.

The successful candidate will demonstrate passion for luxury service, deep product knowledge, and the ability to connect authentically with customers. You will contribute to the success of your department by combining service excellence with commercial results.

Key Responsibilities

• Deliver personalised customer service, tailoring recommendations to individual needs and building lasting client relationships
• Achieve and exceed individual sales targets while upholding the highest standards of luxury service
• Act as a confident brand storyteller, sharing product expertise and inspiring customers through engaging, professional interactions
• Work closely with colleagues across sales, stockroom, and online functions to ensure seamless brand representation and customer experience
• Respond flexibly to new launches, seasonal priorities, and changing customer needs while remaining solutions-focused
• Use CRM and clienteling tools (e.g., WhatsApp, loyalty app) to enhance customer engagement and drive repeat business
• Take ownership of personal results, brand standards, and compliance with company policies and values

KNOW WHAT WE'RE LOOKING FOR

• Passionate about delivering a luxury-standard customer experience
• Proven ability to achieve or exceed sales goals
• Excellent communication and interpersonal skills, with a polished and professional presentation
• Strong interest in fashion/beauty/luxury products, with the ability to act as an expert advisor
• Highly organised, accurate, and able to manage multiple tasks effectively
• Flexible and solutions-focused in a fast-paced retail environment
• Empathetic, self-aware, and professional in all interactions
• Confident using CRM, stock locators, and clienteling platforms
• Team-oriented, supportive, and engaged in collective goals
• Proactive, responsible, and aligned with BTA’s values

KNOW WHAT'S IN IT FOR YOU

We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.

As a Brown Thomas Arnotts team member, you will benefit from:

• Competitive Salary
• Contributory Pension Scheme
• Competitive annual leave entitlement
• Team Member discount across the world’s most iconic brands
• Recognition Days for Volunteering & Wellbeing
• Wellbeing Initiatives
• Extensive Learning & Development Offerings
• Leading Talent Programmes
• Flexible Working Model
• Additional Benefits

KNOW HOW WE WORK

Experience is our business

Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops

We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators

Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things thatmake our customer’s lives better.

We Care for Our People

We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably

We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.

We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us at [e-mail] to request accommodation.