Hugo Boss, Sales Consultant, Full Time, Fixed Term

Brownthomasarnottscareers; Dundrum; Remote; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Contributory Pension Scheme

Competitive annual leave entitlement

Staff discount across iconic brands

Recognition Days for Volunteering &amp

Wellbeing initiatives

Job summary

Brown Thomas Arnotts in Dundrum is seeking a Hugo Boss Sales Consultant for our Menswear Department on a full-time, fixed-term basis. You will deliver an exceptional, personalized experience, acting as a trusted advisor, and drive sales while upholding our luxury brand identity.

The role involves building long-term client relationships, delivering service excellence, and using digital tools like CRM and stock locators to enhance the customer journey. Flexibility across shifts is required.

Qualifications

• Experience exceeding sales targets in luxury retail.
• Strong product knowledge across menswear.
• Excellent customer service and communication.
• Confident using POS, CRM and stock systems.
• Ability to work flexible hours including weekends.
• Team player with proactive attitude.

Responsibilities

• Deliver exceptional customer service and tailor recommendations to drive sales.
• Achieve and exceed sales and service targets.
• Provide expert product knowledge and stay informed on brand launches.
• Process transactions, loyalty sign-ups, and returns accurately.
• Collaborate with stockroom, online, and concessions for seamless operations.
• Participate in training to enhance product knowledge.
• Promote CRM and stock locator tools to customers.
• Maintain compliance with policies and data privacy.

Skills

Sales target achievement

Customer service excellence

Product knowledge

Communication and empathy

Organised multitasking

Flexibility under pressure

Team collaboration

Tools

POS system

CRM

WhatsApp clienteling

Stock systems

Job description

GET TO KNOW US

At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customers' lives, which we achieve by living our values - Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

KNOW THE ROLE

We are currently recruiting for a Hugo Boss Sales Consultant to join our Menswear Department in Dundrum, on a full time, fixed term basis.

The Selected Sales Consultant will deliver an exceptional, personalized customer experience that reflects our luxury brand identity. You will act as a trusted advisor, building long-term client relationships, driving sales, and ensuring service excellence across every interaction. The successful candidate will embody the values of Brown Thomas Arnotts, demonstrating emotional intelligence, product expertise, and a passion for exceeding customer expectations.

Key Responsibilities:

• Deliver exceptional customer service, anticipating needs and tailoring recommendations to drive sales
• Achieve and exceed individual and team sales and service targets
• Provide expert product knowledge across multiple categories and stay informed on brand launches
• Accurately process transactions, loyalty sign-ups, and returns
• Collaborate with stockroom, online, and concessions to ensure seamless operations
• Participate in training and coaching to enhance product knowledge and service skills
• Promote adoption of digital tools (e.g., CRM, WhatsApp clienteling, stock locators)
• Maintain compliance with company policies, procedures, and data privacy

KNOW WHAT WE'RE LOOKING FOR

• Proven ability to achieve and exceed sales targets while demonstrating strong product knowledge and commercial awareness
• Provide expert styling and product advice with professionalism, clarity, and confidence
• Highly organised and detail-oriented, able to multitask effectively in a fast-paced retail environment
• Flexible and solutions-focused, able to manage change and remain calm under pressure
• Demonstrates self-awareness, empathy, and the ability to handle customer concerns with sensitivity and professionalism
• Confident using POS, CRM, WhatsApp clienteling, and stock systems to enhance the customer journey
• Strong team player, contributing to shared goals and supporting colleagues across departments
• Results-driven, proactive, and responsible for personal and team success
• Acts with professionalism, fairness, and respect, embedding BTA values into all decisions and behaviours
• Flexible Monday to Sunday

KNOW WHAT'S IN IT FOR YOU

We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we're proud to have been recognised by multiple industry bodies for our progressive workplace culture.

As a Brown Thomas Arnotts team member, you will benefit from:

• Competitive Salary
• Contributory Pension Scheme
• Competitive annual leave entitlement
• Team Member discount across the worlds most iconic brands
• Recognition Days for Volunteering & Wellbeing
• Wellbeing Initiatives
• Extensive Learning & Development Offerings
• Leading Talent Programmes
• Flexible Working Model
• Additional Benefits

KNOW HOW WE WORK

Experience is our business

Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops:

We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators:

Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, thingsthatmake our customers' lives better.

We Care for Our People:

We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably:

We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members - their diverse backgrounds, abilities and experiences make our business stronger. We don't discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.

We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren't just welcomed - they're positively nurtured. After all, we want you to bring your whole self to work. Please contact us at [e-mail] to request accommodation.