Verification Specialist – Identity & Compliance

SGS; Dublin; On-site; EUR 30,000 - 31,000; Full time

Benefits offered by this job

Pension scheme + Life Assurance

22 Days Annual Leave

Length of Service Awards

Health & Wellbeing initiatives

Bike to work & Taxsavers

Job summary

SGS is seeking a Verification Officer for the NDLS Centre in Santry. You will drive licence applications, verify identities and documents, and maintain high customer service standards in a fast-paced environment.

Role requires processing within defined timeframes, due diligence on submissions, and adherence to Front Office Solution and dual-screen workflows. Training, travel flexibility, and Saturday shifts are part of the role.

Qualifications

• Leaving certificate and/or FETAC 5 skills certificate.
• At least 1 year of Customer Service Experience.
• Excellent communication skills (verbal and written).
• Strong Computer Skills & general PC Proficiency
• Irish speaker is an advantage.

Responsibilities

• Process licence applications within defined timeframes with high customer service standards, including Identity Validation, Document Validation and NDLSFO business rules.
• Process applications within defined timeframes ensuring high standards of customer service.
• Ensure due diligence on all documents and image/signature captures uploaded to the NDLS Front Office Solution.
• Ensure compliance with use of Front Office Solution and Dual Screen Technology.
• Complete on-site and virtual training and maintain training records as directed by supervisor.
• Understand SOPs and procedures and any additional support material during the life cycle of the Verification Officer role.
• Report serious discrepancies, security breaches, or data breaches to Regional Supervisor and Head of Security.
• Flexibility to travel to cover in NDLS Centres other than base location.
• Commitment to working Saturdays as part of a fair roster.

Skills

Customer service experience

Communication skills

Computer skills

Problem solving

Irish speaker

Education

Leaving certificate / FETAC 5

Job description

SGS is seeking a Verification Officer for the NDLS Centre in Santry. You will drive licence applications, verify identities and documents, and maintain high customer service standards in a fast-paced environment.

Role requires processing within defined timeframes, due diligence on submissions, and adherence to Front Office Solution and dual-screen workflows. Training, travel flexibility, and Saturday shifts are part of the role.