Urgent Care Admin: Patient Experience & Clinic Ops

Vhi; Fingal; Vor Ort; EUR 28.000 - 36.000; Vollzeit

Zusammenfassung

Vhi Health & Wellbeing DAC is seeking a temporary (9 months) Urgent Care Administrator for the Swords Clinic in Dublin. You will report to the Clinic Manager and support patient services, administration, and reception duties on a 7-day roster.

Role focuses on delivering excellent patient experiences, accurate record-keeping, and collaboration with clinicians in a fast-paced clinical environment. Previous admin or healthcare exposure is valued.

Qualifikationen

• Minimum 1 year experience in an administrative role.
• Experience in a customer facing role or the ability to demonstrate capability in a customer facing environment is essential.
• Previous experience in a healthcare setting would be advantageous but not essential.
• Patient/customer focused and demonstrating the related skills.
• Excellent communication skills in person, on the phone or in writing.
• Strong focus on accuracy and attention to detail.
• Good IT skills – MS Word, Excel and Outlook in particular.
• Demonstrate alignment with the Vhi Values.

Aufgaben

• Deliver a high standard of customer service and act as a professional and welcoming first point of contact for patients attending the clinic.
• Manage patient appointments, enquiries, correspondence, and records, ensuring all information is processed accurately, efficiently, and in line with confidentiality requirements.
• Coordinate patient registration, clinic flow, and results administration to support the smooth and effective operation of the service.
• Process payments, invoices, and daily cash reconciliations, maintaining accurate financial records and supporting revenue collection processes.
• Respond to patient queries and complaints in a professional manner, resolving issues where possible and escalating as appropriate.
• Provide comprehensive administrative support to clinicians, the Clinic Manager, and the wider clinic team to ensure the delivery of high-quality patient care.
• Maintain a clean, organised, and professional reception environment that reflects Vhi's commitment to excellence in customer service.
• Adhere to all company policies, procedures, accreditation standards, and governance requirements, including patient confidentiality, risk management, and health and safety.
• Contribute to the continuous improvement of clinic processes and support the efficient day-to-day running of the clinic's administrative functions.
• Other related duties as outlined by the Clinic Manager.

Jobbeschreibung

Vhi Health & Wellbeing DAC is seeking a temporary (9 months) Urgent Care Administrator for the Swords Clinic in Dublin. You will report to the Clinic Manager and support patient services, administration, and reception duties on a 7-day roster.

Role focuses on delivering excellent patient experiences, accurate record-keeping, and collaboration with clinicians in a fast-paced clinical environment. Previous admin or healthcare exposure is valued.