Trust & Safety New Associate - YTTNS - VE - Spanish CL13

3100 Accenture Limited Company; Dublin; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Working for an international steady-em

Great training

Company social events

Opportunities for carrier progression

Job summary

Accenture is seeking a Trust & Safety New Associate - VE - Spanish in Dublin, Ireland. The role focuses on QA and safety of Trust & Safety resources, reviewing and engaging with user content across text, audio, and video, while handling potentially disturbing material with resilience.

The position is a 12-month full-time contract with 40 hours weekly. Requirements include strong resilience, excellent Spanish/English communication, and objectivity to align with client policies.

Qualifications

• Strong coping, emotional resilience and stress-management skills.
• Excellent comprehension, communication, and Spanish/English skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail and analytical thinking.

Responsibilities

• Review, classify and remove or engage with content per client guidelines using specified tools.
• Stay updated on client policies and industry trends in content moderation and responsible AI regulations.
• Investigate, resolve and relay complex content issues to the Trust & Safety team.
• Develop and execute prompt strategies to interrogate AI models on responsible AI topics.
• Analyze model responses for appropriateness and adherence to guidelines.
• Collaborate with team members to build a comprehensive understanding of responsible AI issues.
• Contribute to the development of best practices and governance for content moderation and policy.

Skills

Emotional resilience

Stress management

Bilingual Spanish-English

Objectivity

Attention to detail

Analytical thinking

Critical thinking

Internet culture

Cultural awareness

BPO experience

Teamwork

Shift work ability

Job description

Position: Trust & Safety New Associate - VE - Spanish

Location: Dublin, Ireland, D3

Language - Spanish

Contract: Full-time role 40 hours per week, 12 month contract (with view to extension)

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance and safety of the work performed by Trust and Safety resources whose role includes analyzing, working with, viewing and proactively engaging with user profiles, audio, videos, and text based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, you may be exposed to flashing lights or contrasting light and dark patterns. The Trust & Safety team, including quality assurance and responsible AI resources, does meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, you may be directly or inadvertently exposed to, work with, view, and proactively engage with potentially disturbing, objectionable, and sensitive content (e.g., graphic, violent, sexual, or egregious). You may serve as an important line of defense by systematically testing, evaluating and challenging AI systems to improve the integrity, quality, and safety of AI generated content. Therefore, any role supporting Trust & Safety resources needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. This role requires active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

Duties & Responsibilities

• Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines Stay up-to-date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers to the response according to client definitions and guidance.
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Note: You or others at your location may be working with content that could be sensitive or of graphic nature

Basic Qualifications/Skills Needed

• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication, and Spanish/English skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Deep familiarity and passion for the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
• Ability to work well individually and as part of a team
• Ability to work differing rotations/shifts and non-standard work hours
• Flexibility in meeting changing business needs in a fast-paced environment
• Commitment to quality, efficiency, and effectiveness
• Previous business process outsourcing, customer service, or content moderation experience is a plus
• Over 18 years of age
• Shift timings/requirements to work weekends and holidays

Preferred Qualifications

• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported

Benefits:

• Working for an international enterprise company
• Great training
• Company social events
• Opportunities for carrier progression

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts

About Accenture

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies and other organizations. The Trust and Safety (Content Moderation and Responsible AI) offering(s) within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Accenture's Trust & Safety team, serves as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. They often systematically test, evaluate, and challenge AI systems and platforms to improve the integrity, quality and safety of content, including generative AI. You will deliver value to our clients, while making a larger impact on society. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, you may be exposed to objectionable or disturbing content flashing lights or contrasting light and dark patterns. This is meaningful work that helps keep the internet safe and responsible. It may also be challenging, at times. In this role, you may be directly or inadvertently exposed to, work with, view, or proactively engage with potentially disturbing, objectionable, and sensitive content (e.g., graphic, violent, sexual, or egregious) and expose AI systems to adversarial scenarios. Therefore, Trust & Safety resources need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. This role requires active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

INCLUSION AND DIVERSITY We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace. Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.

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