Trinny London, Assistant Counter Manager, Full Time, Permanent

Brownthomasarnottscareers; Dublin; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

28 days holiday

Starter Stack

Company discount

EAP and Medicash

Pension Scheme

Job summary

Brown Thomas Arnotts is seeking an Assistant Counter Manager to support the counters in delivering exceptional customer experiences. You will work with the Business Manager to drive sales, ensure product knowledge is current, and coach the team on selling techniques and service standards.

You will lead by example in a luxury retail environment, coordinating training, merchandising, and stock control while maintaining high service levels and a positive store presence.

Qualifications

• Experience in managing a retail team in luxury beauty.
• Strong leadership and communication skills with the ability to inspire a team.
• Ability to work collaboratively in a fast-paced retail environment.

Responsibilities

• Support the Business Manager in achieving objectives and targets for the counter.
• Assist in monthly reviews to set goals and measure progress with the team.
• Motivate and drive the team to achieve performance targets.
• Proactively address attendance or conduct issues in line with company policies.
• Ensure teams are trained to process sales through Shopify and tills with care and accuracy.
• Share up-to-date product knowledge to deliver an industry-leading customer experience.
• Lead coaching and follow-up to develop team members.
• Support visual displays, merchandising and stock replenishment to standards.
• Assist with accurate inventory counts and routine housekeeping of stock.

Skills

Leadership

Team management

Communication

Customer service

Attention to detail

Adaptability

Problem solving

Job description

GET TO KNOW US

We are looking for an Assistant Counter Manager for our Arnotts concession, This role will report into the Business Manager and support on the day to day running of our new counter.

A Trinny London Artist is the true heart of where all the magic happens, on our counters. Based on the shop floor, and reporting into the Business Manager, you are responsible for encompassing our mission of giving our customers the tools to be their best every day using our stackable, portable, curated makeup range and our award-winning skincare. You do this through combining your expert artistry skills with exceptional product knowledge and a passion for building lasting emotional connections. You believe in the product being accessible to everybody and you can adapt your style to suit the needs of your customer.

We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves. We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.

KNOW THE ROLE

Key Responsibilities

• Support the Business Manager in achieving all business objectives and targets relevant to you counter
• Assist in conducting monthly reviews to communicate objectives, set goals and measure progress, feeding back daily and at monthly team meetings
• Motivate and drive your team to achieve performance targets
• Proactively manage poor performance, addressing attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support

Working closely with the Counter Manager and the Training Team to achieve the following:

• Ensure teams are adequately trained and are able to process sales through Shopify and tills, ensuring transactions are managed with due care and attention, in line with company policy and procedures
• Retain up to date knowledge of our products, sharing this with your team in order to ensure we deliver an industry-leading experience and that the product meets the customer’s needs
• Ensure all team members are inspired to carry out their job role through training, coaching and follow up

Operations

• Assist in execution of visual displays, merchandising and marketing standards, ensuring the store is consistently replenished
• Assist in the preparation and completion of accurate physical inventory as assigned
• Arrive to work on time and consistently
• Follows all safety and emergency procedures
• Identify potential loss prevention issues
• To complete an accurate manual stock count fortnightly

KNOW WHAT WE'RE LOOKING FOR

• Experience in managing a retail team in luxury beauty
• Excellent leadership and communication skills
• Excellent team work skills, the ability to collaborate and inspire
• Operating with diligence and attention to detail, must be flexible and determined
• Willingness to put in necessary work that is required to fulfil all the needs of the business
• Ability to operate in a fast-paced environment and to adapt
• Must be able to work well under pressure and be a creative problem solver

Benefits:

We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:

• 28 days holiday inclusive of bank holidays
• Welcome to Trinny London Starter Stack and swag
• Company discount for yourself, your friends, and family
• EAP and Medicash
• Pension Scheme

KNOW HOW WE WORK

Experience is our business:

Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops:

We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators:

Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things thatmake our customer’s lives better.

We Care for Our People:

We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably:

We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.