Transfer Agency Analyst: Customer Support & Query Resolution

Northern Trust Corp; Limerick; Hybrid; EUR 38,000 - 52,000; Full time

Job summary

Northern Trust in Limerick is seeking an Analyst for Transfer Agency to respond to customer queries via telephone or email, monitor inboxes to ensure queries are completed within service levels, and attend team huddles and meetings.

You will perform callbacks to verify instructions, ensure tasks are completed on time with accuracy, and take on additional tasks as directed by the Team Leader; the role requires work authorization in Ireland and offers a collaborative, inclusive culture.

Qualifications

• Respond to customer queries via telephone or email.
• Handle customer inquiries with professionalism and accuracy.

Responsibilities

• Respond to Customer queries via telephone or email;
• Monitoring email inboxes to ensure all queries are completed within the agreed service levels;
• Attend and participate in team huddles and team meetings;
• Perform call backs to our Customers to verify the particulars of their instructions to us;
• Ensure your own tasks and responsibilities are completed within the correct time scales and to the right level of quality & accuracy;
• Fulfil additional and relevant tasks appropriate to the role and business requirements as outlined by your Team Leader.

Skills

Customer service

Communication

Email handling

Job description

Northern Trust in Limerick is seeking an Analyst for Transfer Agency to respond to customer queries via telephone or email, monitor inboxes to ensure queries are completed within service levels, and attend team huddles and meetings.

You will perform callbacks to verify instructions, ensure tasks are completed on time with accuracy, and take on additional tasks as directed by the Team Leader; the role requires work authorization in Ireland and offers a collaborative, inclusive culture.