Analyst,Transfer Agency

Northern Trust Corp; Limerick; Hybrid; EUR 38,000 - 52,000; Full time

Job summary

Northern Trust in Limerick is seeking an Analyst for Transfer Agency to respond to customer queries via telephone or email, monitor inboxes to ensure queries are completed within service levels, and attend team huddles and meetings.

You will perform callbacks to verify instructions, ensure tasks are completed on time with accuracy, and take on additional tasks as directed by the Team Leader; the role requires work authorization in Ireland and offers a collaborative, inclusive culture.

Qualifications

• Respond to customer queries via telephone or email.
• Handle customer inquiries with professionalism and accuracy.

Responsibilities

• Respond to Customer queries via telephone or email;
• Monitoring email inboxes to ensure all queries are completed within the agreed service levels;
• Attend and participate in team huddles and team meetings;
• Perform call backs to our Customers to verify the particulars of their instructions to us;
• Ensure your own tasks and responsibilities are completed within the correct time scales and to the right level of quality & accuracy;
• Fulfil additional and relevant tasks appropriate to the role and business requirements as outlined by your Team Leader.

Skills

Customer service

Communication

Email handling

Job description

## Analyst,Transfer AgencyApply: Limerick, Ireland: Full time: Posted 8 Days Ago: R156392**About Northern Trust** As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Job Description* Responding to Customer queries via telephone or email;* Monitoring email inboxes to ensure all queries are completed within the agreed service levels;* Attend and participate in team huddles and team meetings;* Perform call backs to our Customers to verify the particulars of their instructions to us;* Ensure your own tasks and responsibilities are completed within the correct time scales and to the right level of quality & accuracy;* Fulfil additional and relevant tasks appropriate to the role and business requirements as outlined by your Team Leader. **Work Authorization** Applicants must have the right to work in Ireland at the time of application and for the duration of employment. Please note that Northern Trust is unable to provide employment permit sponsorship for this role. This includes Critical Skills Employment Permits, General Employment Permits, Intra-Company Transfer Employment Permits, Stamp 1G permissions, and other employment permits under Irish immigration frameworks. **Working with Us** As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities. **Reasonable Accommodation** Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.