SoHo Retain & Grow Executive

Three Ireland; Dublin; Hybrid; EUR 35,000 - 55,000; Full time

Benefits offered by this job

Hybrid work model

Annual Leave buy or sell

Healthcare Insurance

Learning & development

Free on-site parking

Job summary

Three Ireland is recruiting for a SOHO Account Executive in Dublin. You will blend analytical thinking with sales and customer experience skills to serve and grow the existing Soho customer base.

Join a fast-paced team that values high-quality service, cross-selling opportunities, and a data-driven approach. Hybrid working arrangement, with office presence three days a week, awaits the right candidate.

Qualifications

• Proven track record in B2B sales environment.
• Excellent phone skills and ability to meet customer expectations.
• Good teamwork skills and proactive approach to workload sharing.
• Willingness to engage in transformation initiatives like AIA Engage & Finesse.
• Drive for self-development.
• Experience in high-volume contact centres is an advantage.
• Strong negotiation skills and ability to reach agreement.
• Excellent communication skills, both verbal and written.
• Good organisational skills and ability to multitask.
• Excellent telephone manner.
• Ability to work in a fast-paced environment.
• Strong listening and sales skills.
• Data-centric mindset.

Responsibilities

• Handle inbound calls promptly and effectively.
• Identify customer needs and provide solutions or alternatives.
• Outbound calls to retain and grow existing accounts.
• Complete outbound campaigns for retention and cross-sell.
• Utilise telephony platform to drive outbound activity.
• Cross-sell core products and our mobile suite.
• Capture key customer information for marketing permissions.
• Maintain and update pipeline in Salesforce.
• Aim to exceed monthly sales and retention targets.
• Build lasting relationships with customers.
• Collaborate with sales specialists to deliver value to customers.
• Ensure customer satisfaction targets are met.

Skills

B2B sales

Phone skills

Teamwork

Transformation engagement

Self-development

High-volume contact centre

Negotiation

Communication (verbal & written)

Organisational skills

Telephone manner

Fast-paced environment

Active listening & sales

Data-centric mindset

Job description

Here at Three, we’ve done things differently since day one.

We take the script and rip it up, we’re a big-hearted energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it… When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a supercharged and rich learning environment. We want you to become the best version of yourself.

Join us as a SOHO Account Executive

As a member of the Soho team you will utilize a combination of analytical thinking, sales & customer experience skills to ensure all existing customers receive the highest quality service and to ensure we retain and cross sell to our existing customer base.

What else it involves

• Handle all inbound calls in a timely and effective manner
• Identify customer’s needs, clarify information, and provide solutions or alternatives to customer queries
• Outbound calling to retain & grow accounts in the existing Soho customer segment
• Complete outbound calling campaigns to both retain and cross sell into the Soho customer segment
• Use of telephony platform to drive outbound activity on campaign-based leads
• Seize opportunities to cross sell core products as well as our more than mobile suite of products
• Identify customer’s needs, clarify information, and provide solutions or alternatives to customer queries
• Utilize salesforce through all engagements with customers
• Manage all pipeline through salesforce effectively
• Exceed all monthly sales and retention targets
• Build sustainable relationships by going above and beyond for your customer
• Align with Three Sales Methodology to collaborate effectively with sales specialists in order provide value to our customers through our 3CS portfolio.
• Capture all key customer information on any engagement such as industry type and ensure marketing permissions are up to date to drive future engagement
• Ensure that Customer Satisfaction targets are achieved on a continuous basis.
• Make recommendations on upgrades, features, plans and accessories as per the requirement of the clients
• Create, manage, and keep pipeline up to date via use of salesforce

The skills we're looking for

• Proven track record in B2B sales environment preferred but not essential
• Excellent phone skills and the ability to meet customer expectations where possible
• Good teamwork skills and proactive approach to teamwork and sharing workloads
• A willingness to actively engage in transformation for future e.g. AIA Engage & Finesse
• Have a drive for self-development
• Experience working in a high-volume contact centre an advantage
• Negotiation and the ability to reach agreement
• Excellent communication skills, both verbal and written
• Good organisational skills and the ability to multitask
• Excellent telephone manner
• Ability to work in a fast-paced environment
• Strong listening skills and sales skills
• A data centric mindset

Benefits of Working at Three

• Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office locations (3 days per week office based).
• Annual Leave buy or sell (buy or sell up to 5 days AL each year)
• Healthcare Insurance through our flexible benefits programme
• Access to learning & development
• Free on-site parking

There’s a lot more to us than meets the eye.

You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal. #Jobs

At Three, we are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply! #Jobs

If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email [e-mail]