Telecommunication Engineer

Dwelly; Ireland; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Fully remote

Equity options

Job summary

Dwelly is seeking a Telecommunication Engineer to own and optimize the company’s communication channels across IP telephony, SMS/RCS, email, and WhatsApp. You’ll work with product, engineering, QA, operations, and external providers to boost reliability and scalability.

The role is fully remote across the UK, Ireland and European time zones, with collaboration across regions. Strong preference for experience with telephony integrations, APIs, and vendor management, supporting rapid growth and

Qualifications

• Strong communication skills and fluency in English.
• Higher degree education.
• Strong understanding of telephony systems, SIP, trunks, routing logic, and VoIP operations.
• Experience troubleshooting telecom incidents across voice, SMS, email, or messaging channels.
• Ability to work with APIs, logs, JSON, webhooks, and provider documentation.
• Strong problem-solving skills – ability to approach challenges logically and propose practical solutions.
• Experience with Twilio, Vonage, Voximplant, or similar providers.
• UK number porting experience.
• WABA operational knowledge.
• Email deliverability / blacklist management expertise.
• SQL and spreadsheet analysis skills.
• Contact centre or high-volume communications environment experience.

Responsibilities

• Own day-to-day performance of Dwelly's communication channels (IP telephony, SMS/RCS, email, WhatsApp) and ensure reliability.
• Design and optimise telephony routing, support CRM integrations via APIs and webhooks.
• Handle telecom tickets, assist QA during incidents and testing, drive rapid resolution.
• Assess telecom stacks of acquired agencies and automate repetitive processes to support growth.

Skills

Strong communication skills

Telephony systems

VoIP operations

APIs and webhooks

Problem solving

UK number porting experience

WABA operational knowledge

Email deliverability

SQL

Spreadsheet analysis

Contact centre experience

Education

Higher degree education

Tools

Twilio

Vonage

Voximplant

Job description

About Dwelly

Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK’s ten largest lettings operators. The company has raised $263 million.

We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.

Position Summary

We’re looking for a Telecommunication Engineer to join our growing team and take ownership of the communication infrastructure powering customer and internal interactions across the business. This role will focus on telephony, messaging, email, and WhatsApp channels, ensuring reliable operations while supporting integrations, acquisitions, and continuous optimisation. You will work closely with product, engineering, QA, operations, and external telecom providers, with direct impact on customer experience, team productivity, and business scalability.

We’re hiring remotely across the UK, Ireland, and European time zones. Candidates should be based within these regions/time zones to enable effective collaboration with the wider team.

Key Responsibilities

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  Telecommunication Channels Ownership & Operations

  
  

  Own the day-to-day performance and reliability of Dwelly’s communication channels including IP telephony, SMS/RCS messaging, email, and WhatsApp Business API (WABA). Support operations with providers such as Voximplant, Vonage, Twilio, and other vendors, including configuration, troubleshooting, platform administration, and technical escalations. Monitor service health, delivery quality, blacklists, spam ratings, and overall channel effectiveness to ensure uninterrupted communication.

  
  


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  Routing Logic, Integrations & System Support

  
  

  Build, maintain, and optimise telephony routing scenarios for inbound and outbound call flows, including voicemail, business hours schedules, transfers, call recordings, CLI logic, and other advanced workflows. Support all telecommunication components integrated into the CRM, including log checking, troubleshooting, template management, and logic modifications. Deliver integrations across communication systems using APIs, webhooks, WebSockets, and AI-powered solutions in collaboration with developers and technical partners.

  
  


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  Internal Support, Testing & Incident Management

  
  

  Handle requests from Dwelly employees through the ticketing system regarding any communication channel, telephony issue, or softphone-related problem. Collaborate with QA during incidents, acceptance testing, regression testing, or functional validation of telecommunication channels. Investigate issues quickly, coordinate with vendors and contractors, and drive resolution during high-priority service disruptions.

  
  


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  Acquisitions Integration & Continuous Improvement

  
  

  Work closely with the integration team to assess the telecom stack of acquired agencies, analyse current call routing logic, and produce technical diagrams. Support number porting processes, agency migrations, and transitions to Dwelly systems with minimal disruption. Identify repetitive processes and improve them through automation, tooling, documentation, and AI-assisted workflows to support rapid company growth.

  
  

Core Qualifications

• Strong communication skills and fluency in English.


• Higher degree education.


• Strong understanding of telephony systems, SIP, trunks, routing logic, and VoIP operations.


• Experience troubleshooting telecom incidents across voice, SMS, email, or messaging channels.


• Ability to work with APIs, logs, JSON, webhooks, and provider documentation.


• Strong problem-solving skills – ability to approach challenges logically and propose practical solutions.

Preferred Background

• Experience with Twilio, Vonage, Voximplant, or similar providers.


• UK number porting experience.


• WABA operational knowledge.


• Email deliverability / blacklist management expertise.


• SQL and spreadsheet analysis skills.


• Contact centre or high-volume communications environment experience.

Ways of working

• Startup mentality: resilience, adaptability, and ability to thrive in a fast-paced environment.


• Customer-centric mindset: focus on delivering value to end-users or clients.


• Highly proactive and self-sufficient.


• Comfortable managing vendors and contractors.


• Critical thinker who automates repetitive processes.


• Comfortable using AI tools to accelerate work.

Compensation And Benefits

• The role is fully remote, providing flexibility and enabling seamless collaboration with our geographically distributed team.


• Competitive salary with the potential for equity options based on performance, recognising exceptional contributions to our integration success.

What is it like being a Dwell-er

Feel free to check out Dwelly Core Principles. That’s about what we believe in, how we operate and make decisions.

What we offer is not a fancy office or a static workplace. Instead, this is solving one of the world’s most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for over 30% of households (more than 5 million in the UK, and over 100 million including EU and US) that live in rental homes.

• Customer obsession rather than competitive focus


• Passion for invention


• Operational excellence


• Long-term thinking

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