TECHNICIAN

OCEANDA HR PTE. LTD.; Dublin; Presencial; EUR 17.000 - 25.000; Jornada completa

Descripción de la vacante

OCEANDA HR PTE. LTD. is seeking a proactive technician to diagnose, troubleshoot and repair a wide range of mobile devices while delivering high-quality customer service in-store and by phone.

The role involves careful testing, providing quotes, and managing repair tickets using in-store systems. You will handle multiple tasks, maintain tools, and ensure devices are restored to full functionality.

Formación

• Excellent knowledge of customer service best practice with previous experience.
• Ability to repair a variety of mobile devices (iPhone, Samsung, LG, Motorola, Sony, Huawei and OnePlus phones, and iPads).
• Ability to communicate effectively with a wide variety of people in a professional manner face to face, on the telephone and in writing.
• Knowledge of mobile devices including manufacturers, operating systems, and network service providers.
• Willing to work flexibly and with enthusiasm.

Responsabilidades

• Diagnose, troubleshoot and repair mobile devices.
• Quality control and testing of repaired devices to ensure full functionality.
• Provide estimates and quotes.
• Maintain and use repair tools and equipment; use POS system to track repair tickets and inventory.
• Strategically plan the order of operations to ensure a successful repair.
• Interact with customers at the storefront and over the phone.
• Handle customer inquiries and related duties.
• Identify assembly and documents issues.
• Repair logic board issues from water damage.

Conocimientos

Customer service

Mobile device repair

Communication skills

Attention to detail

Descripción del empleo

• Diagnose,troubleshoot and repair mobile devices;
• Quality control and testing of repaireddevices to ensure full functionality. Resolve/manage customer inquiries;
• Able to interact positively with customersat the storefront and over the phone;
• Ability to multi-task between repairs andcustomer service;
• Other related duties as required;
• Maintain and use repair tools and equipment.Including software and in-store POS system to track repair tickets andinventory;
• Strategically plan the order of operationsto ensure a successful repair;
• Provide estimates and quotes;
• Glass only replacement on Samsung and iPads;
• Microscopic Board work; componentreplacement Hand-solder SMT components,
• remove and replace thru-hole comp withoutboard damage,
• solder wires and cables,
• Diagnosis, troubleshoot and repair mobiledevices;
• identify assembly and documents issues;
• Repair logic board issues from water damage.

Requirements:

• Excellent knowledge of customer service bestpractice with previous experience;
• Ability to repair a variety of mobiledevices (i.e., iPhone, Samsung, LG, Motorola, Sony, Huawei and OnePlus phone,and iPads.);
• Ability to communicate effectively with awide variety of people in a professional manner, face to face, on the telephoneand in writing;
• Knowledge of mobile devices includingmanufacturers, operating systems, and network service providers;
• Willing to work flexibly and withenthusiasm;
• Excellent organizational skills;
• Good attention to detail and ability to showinitiative;
• Ability to demonstrate practicaltroubleshooting and problem analysis techniques;
• Ability to plan and prioritize your workloadwithout supervision;