Mobile Device Repair Specialist

OCEANDA HR PTE. LTD.; Dublin; On-site; EUR 17,000 - 25,000; Full time

Job summary

OCEANDA HR PTE. LTD. is seeking a proactive technician to diagnose, troubleshoot and repair a wide range of mobile devices while delivering high-quality customer service in-store and by phone.

The role involves careful testing, providing quotes, and managing repair tickets using in-store systems. You will handle multiple tasks, maintain tools, and ensure devices are restored to full functionality.

Qualifications

• Excellent knowledge of customer service best practice with previous experience.
• Ability to repair a variety of mobile devices (iPhone, Samsung, LG, Motorola, Sony, Huawei and OnePlus phones, and iPads).
• Ability to communicate effectively with a wide variety of people in a professional manner face to face, on the telephone and in writing.
• Knowledge of mobile devices including manufacturers, operating systems, and network service providers.
• Willing to work flexibly and with enthusiasm.

Responsibilities

• Diagnose, troubleshoot and repair mobile devices.
• Quality control and testing of repaired devices to ensure full functionality.
• Provide estimates and quotes.
• Maintain and use repair tools and equipment; use POS system to track repair tickets and inventory.
• Strategically plan the order of operations to ensure a successful repair.
• Interact with customers at the storefront and over the phone.
• Handle customer inquiries and related duties.
• Identify assembly and documents issues.
• Repair logic board issues from water damage.

Skills

Customer service

Mobile device repair

Communication skills

Attention to detail

Job description

OCEANDA HR PTE. LTD. is seeking a proactive technician to diagnose, troubleshoot and repair a wide range of mobile devices while delivering high-quality customer service in-store and by phone.

The role involves careful testing, providing quotes, and managing repair tickets using in-store systems. You will handle multiple tasks, maintain tools, and ensure devices are restored to full functionality.