Technical Support Specialist, German Speaking

SOTI Inc; Galway; Hybrid; EUR 35,000 - 48,000; Full time

Job summary

SOTI Inc is seeking a Technical Support Specialist in Galway, Ireland, offering a hybrid work arrangement. The role requires fluency in German and English and a passion for customer-focused tech support. A degree in networking/IT/CS and 1–2 years of relevant experience are expected.

You will join a fast-paced, agile team supporting our software products and mobile/IoT management solutions. The role emphasizes collaboration with internal teams, proactive communication, and delivering high-quality

Qualifications

• Degree or Diploma in Computer Networking, IT or CS.
• Solid understanding of OSI model and networking principles.
• Experience with Windows client/server OS (Windows 10/11, Server 2019/2022).
• Experience with SQL Server and virtualization tech (VMware/Hyper-V) is a plus.
• Knowledge of mobile computing platforms (Android, iOS).
• 1–2 years of relevant experience; strong problem solving and teamwork.
• Fluent German and English communication skills.

Responsibilities

• Provide telephone and email-based post-sales technical support for our software products.
• Investigate issues reported by customers and work with internal stakeholders to resolve.
• Update customers on progress regarding queries.
• Respond to customer requests timely to improve experience.
• Provide superior customer service for MDM solutions.
• Diagnose and solve application queries and answer customer questions.
• Reproduce customer environments to troubleshoot issues.

Skills

German language

English language

Customer service

Communication

Team player

Problem solving

Education

Degree or Diploma in Computer Networking/IT/CS

Tools

SQL Server

VMware

Hyper-V

Windows OS

Job description

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. SOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers. SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.

Job Title: Technical Support Specialist. Locations: Galway, Ireland (Hybrid). Type of role: Permanent. Language: German and English. To start: ASAP.

Who We Are At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they’ve always been done.

What We’re Looking For

We’re looking for a highly skilled Technical Support Specialist who is excited to work in a fast-paced, agile environment and will be motivated and passionate about driving tech forward!

What’s in it for you?

The People

Our people are our most important resource. From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth

Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology

You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

What You’ll Do

• Provide telephone and email based post-sales technical support for our software products
• Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
• Work proactively to update customers by reporting progress regarding outstanding queries
• Endeavor to respond to all customer requests in a timely manner while improving customer experience
• Provide superior customer service in regards to our MDM solutions
• Diagnose and solve application queries and answer customer questions
• Use various devices to reproduce customer environments in order to troubleshoot issues further

Experience

• Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field
• Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)
• Solid understanding of modern Windows client (e.g., Windows 10, Windows 11) and server operating systems (e.g., Windows Server 2019, Windows Server 2022).
• Experience with database management systems (such as SQL Server) and virtualization technologies (like VMware or Hyper-V) is a plus
• Knowledge of mobile computing platforms (Android, iOS)
• Minimum 1-2 years of relevant experience, exceptions for qualified candidates
• Strong problem solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
• Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
• Outstanding verbal and written communication skills in fluent German and English

About SOTI

SOTI is the world’s most trusted provider of mobile and IoT management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI’s innovative portfolio of solutions and services provide the tools organizations need to truly mobilize their operations and optimize their mobility investments. SOTI extends secure mobility management to provide a total, flexible solution for comprehensive management and security of all mobile devices and connected peripherals deployed in an organization.

At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace.

We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market. We offer careers with #EndlessPossibilities.

SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI’s innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go‑to mobile platform provider to manage, secure and support business‑critical devices. With SOTI’s world-class support, enterprises can take mobility to endless possibilities. For more information, visit soti.net.