Technical Support Engineer – German & English

441 SFDC Ireland Limited; Dublin; On-site; EUR 52,000 - 76,000; Full time

Job summary

Salesforce, Inc. is seeking a bilingual Customer Support Specialist to manage live chat, email, and phone requests, owning cases from first contact through resolution.

You will diagnose and resolve complex issues using Salesforce CRM, CPQ, and Revenue Cloud Advanced, and share customer feedback with Engineering and Product. You should have 2–4 years of related experience and fluency in German and English, with strong communication and problem-solving skills.

Qualifications

• 2–4 years of work experience including strong knowledge of Salesforce CRM, Salesforce CPQ, and Revenue Cloud Advanced.
• Bachelor's degree or equivalent in a technical field is preferred but not required.

Responsibilities

• Manage and prioritize customer support requests across live chat, email, and phone, owning cases from initial investigation through final resolution.
• Investigate, diagnose, and resolve complex technical issues using Salesforce CRM, CPQ, and Revenue Cloud Advanced.
• Work with Engineering to identify root causes and product bugs, and partner with Product to share customer feedback that shapes the roadmap.
• Create and improve documentation and knowledge base articles, support incident response, and streamline support workflows as a trusted technical advisor.

Skills

German language

English language

Customer support

Salesforce knowledge

Education

Bachelor's degree or equivalent in a technical field

Tools

Salesforce CRM

Salesforce CPQ

Revenue Cloud Advanced

Job description

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

What You'll Actually Be Doing

• Manage and prioritize customer support requests across live chat, email, and phone, owning cases from initial investigation through final resolution
• Investigate, diagnose, and resolve complex technical issues using your knowledge of Salesforce CRM, Salesforce CPQ, and Revenue Cloud Advanced
• Work with Engineering to identify root causes and product bugs, and partner with Product to share customer feedback that shapes the roadmap
• Create and improve documentation and knowledge base articles, support incident response, and streamline support workflows as a trusted technical advisor

You're Our Person If...

• Fluency in German and English, with excellent written and verbal communication skills in both languages
• 2 to 4 years of work experience, including strong knowledge of Salesforce CRM, Salesforce CPQ, and Revenue Cloud Advanced
• Strong analytical and problem-solving skills, with a persistent, detail-oriented approach to driving issues through to resolution
• A passion for exceptional customer support, and the ability to explain complex technical concepts clearly and work effectively across Support, Engineering, Product, and Customer Success teams

Even Better If...

• Bachelor's degree (BA/BS) in Computer Science, Information Technology, Engineering, or a related technical field
• Salesforce Certified Administrator or Salesforce Certified Platform Developer I certification
• Experience supporting Salesforce-based applications, integrations, or SaaS platforms, including troubleshooting Salesforce CPQ and Revenue Cloud Advanced implementations
• Familiarity with technical support processes, incident management, and case management, and the ability to manage multiple priorities in a fast-paced environment

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.

Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.