Technical Support Engineer 2

Dell; Sandyford; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Dell Technologies in Dublin, Ireland, is looking for a Technical Support Engineer 2 to support Dell & Nvidia AI Networking products. You will help customers with installation, operation, configuration, and troubleshooting, using remote diagnostics when needed.

You will work with global enterprise customers across Cloud, Datacenter and Edge Networking, contribute to bug reporting, and collaborate with Backline teams to drive high-quality resolutions.

Responsabilidades

• Own of Enterprise Customer-reported issues from various Intake models and work with customers and other stakeholders until resolution to the customer’s satisfaction
• Comprehensively document all the relevant technical information throughout the life cycle and ensure the custoity of Dell & Nvidia AI Networking products by reporting bugs and issues to Backline teams.
• Make sure customers are treated with the highest degree of respect and drive operational excellence through quality closures and follow the necessary processes and utilize relevant tools as per guidelines to achieve resolution (Examples: Training/Mentoring, Knowledge Sharing, Projects, Tasks etc.)

Descripción del empleo

Technical Support Engineer 2 – Dell/Nvidia AI NetworkingLocation: DublinAt Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge is we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document the problem.Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer 2 supporting Dell & Nvidia AI Networking in Cherrywood, Ireland.

What you’ll achieve

As a Technical Support Engineer 2, you will be responsible for resolving Dell Networking solutions as part of a team. You will work with global enterprise customers to resolve the issues reported in their infrastructure, specifically in Cloud, Datacenter, and Edge Networking Infrastructure, both traditional and Open Networking, and in adjoining Lines of business like Compute, Storage. You will also be contributing to HW and SW quality by reporting bugs to the Product Quality Team.

• Own of Enterprise Customer-reported issues from various Intake models and work with customers and other stakeholders until resolution to the customer’s satisfaction
• Comprehensively document all the relevant technical information throughout the life cycle and ensure the custoity of Dell & Nvidia AI Networking products by reporting bugs and issues to Backline teams.
• Make sure customers are treated with the highest degree of respect and drive operational excellence through quality closures and follow the necessary processes and utilize relevant tools as per guidelines to achieve resolution (Examples: Training/Mentoring, Knowledge Sharing, Projects, Tasks etc.)

Essential Requirements

• 2 years of experience integrating and troubleshooting a