AI Networking Tech Support Engineer II

Dell Inc.

Leinster

On-site

EUR 55,000 - 75,000

Full time

5 days ago

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Job summary

Dell Technologies is seeking a Technical Support Engineer 2 to join our Dell/Nvidia AI Networking team in Dublin. You will resolve enterprise networking issues across Cloud, Datacenter, and Edge environments, collaborating with global customers and internal stakeholders to deliver timely, high-quality solutions.

You will own customer-reported issues, document progress meticulously, and contribute to product quality by reporting bugs. Strong networking knowledge and communication are essential.

Qualifications

2 years of experience integrating and troubleshooting networking in a datacenter.
Strong knowledge of Layer 2/3 networking, routing and switching.
Experience with cloud networking, SD-WAN and Linux-based systems.
Excellent communication skills and ability to prioritise tasks.

Responsibilities

Own enterprise customer-reported issues from intake to resolution.
Document progress and communicate with customers throughout.
Coordinate with engineering, backline, and other teams during resolution.
Report bugs to backline teams to improve HW/SW quality.
Maintain professional, respectful customer interactions and processes.

Skills

Networking fundamentals

Layer 2/3 concepts

BGP VXLAN EVPN

Troubleshooting skills

Linux knowledge

Cloud networking

SD-WAN

CCNA/CCNP

Communication skills

Education

CCNA/CCNP

CCDP/CCDE

Dell Proven Professional

CWNP certifications

VCP/VCAP

Job description

You will own customer-reported issues, document progress meticulously, and contribute to product quality by reporting bugs. Strong networking knowledge and communication are essential.

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