Technical Support Assistant

Scurri; Wexford; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Company pension

Health scheme

22 days annual leave

Death in Service

Employee Assistance Program

Annual company day

Volunteer time

On-site gym

Job summary

SCURRI is hiring a Technical Support Administrator for a 12‑month contract based in our Wexford Town offices. You will join the Support Team to respond to customer queries and route technical issues to engineers, serving well-known brands across Ireland and the UK.

You’ll configure new accounts, manage admin tasks, and apply custom platform settings while leveraging AI tools to improve efficiency. Strong communication, a tech mindset, and flexibility for varied hours are key.

Qualifications

• A technical qualification (IT, Computer Science, Software Engineering, or related discipline) or relevant experience supporting a web-based product/service.
• Strong desire to learn, experiment with, and master AI tools and automation frameworks.
• Clear, empathetic, and professional communication across phone, email, live chat, and video calls.
• Full legal right to work in Ireland/EU and the UK; valid driver’s license and ESTA eligibility; flexibility for non-standard hours when needed.

Responsibilities

• Configure new customer accounts and set up user profiles and sandbox environments.
• Handle essential customer requests: add carriers, update plans, configure SSO, and adjust platform settings.
• Route complex issues to the appropriate engineering specialists and keep non-technical queues moving.
• Create internal guides for setup workflows and keep configurations up to date.
• Leverage AI tools and automation to speed up admin tasks and improve efficiency.

Skills

Can-do attitude

Communication skills

AI tools

Automation frameworks

Education

IT/CS/Software Eng qualification

Job description

Application Deadline: 1 October 2026

Department: Operations

Location: Wexford

Description

eCommerce is moving faster than ever - and so are we. At Scurri, we connect online retailers with global carriers, power seamless delivery experiences and make it easier for well known brands to ship goods to their customers.

We have an exceptional opportunity for a Technical Support Administrator to join our highly motivated Support Team. This is a full time role based in our Wexford Town offices reporting to the Operations Manager that will focus on providing effective, timely, and accurate responses to customers' queries and routing technical queries and issues to the appropriate support engineer.

This full-time, 12 month contract role is a launchpad into the SaaS and tech industry. You’ll gain hands‑on experience, handle real-world account operations, learn how cutting‑edge platforms work, and act as the first line of support for well‑known retail brands across Ireland and the UK.

What You'll Be Doing

The successful applicant will be responsible for the following:

• Configuring new customer accounts, setting up user profiles, building sandbox environments, and kicking off initial platform integrations following sales handoffs.
• Handling essential customer requests - adding new carriers, updating plans, configuring Single Sign-On (SSO), and applying custom platform settings.
• Managing non‑technical admin queues, ensuring fast responses for clients while routing complex engineering issues to the right technical specialists.
• Authoring clear internal guides for setup workflows and keep configuration processes up to date.
• Putting modern AI tools into practice! You’ll leverage prompt engineering and smart workflows to speed up daily admin tasks, drive personal productivity, and optimise operational efficiency.

What You'll Bring To The Team

If you have a 'can‑do' attitude and want to build a career in technology, this 12‑month contract offers direct mentorship, high‑impact responsibility, and exposure to a fast‑scaling tech environment.

It is anticipated that applicants can demonstrate the following skills, traits and attributes:

• A technical qualification (IT, Computer Science, Software Engineering, or related discipline) or relevant experience supporting a web‑based product/service.
• High ambition, logical thinking, strong prioritisation skills, and a genuine curiosity for new software and tech.
• A strong desire to learn, experiment with, and master AI tools and automation frameworks to work smarter.
• Clear, empathetic, and professional communication skills across phone, email, live chat, and video calls.
• Full legal right to work in Ireland/EU and the UK, a clean driver’s license, ESTA eligibility, and the flexibility to support business needs (occasional early mornings, evenings, or weekends) when required.

Why Scurri?

We feel it’s critical that we hire highly motivated and talented people, make sure they are looked after and to give them the tools and the freedom to get things done. We provide an open and positive work environment while ensuring our employees have the work/life balance they need.

We encourage employees to grow and develop throughout their career. Additionally, we like to have fun as well.

• Based in our Wexford Town offices (there's breakfasts / snacks / coffees / an on site gym)
• Company pension - Matched employer contribution pension after probation
• Company Health Scheme from day one
• 22 days annual leave - with additional days added at year 1, 3 and 5 rising to 25 days
• Death in Service coverage
• Employee Assistance Program
• Annual company day, regular all-company socials
• Paid volunteer time
• 9.00 - 5.30pm ( working practice of 4pm finish on Fridays)

Direct Applications Only: Scurri does not accept unsolicited resumes or speculative applications from recruitment agencies or employment services. Any candidates submitted by agencies without a signed agreement will be treated as direct applications, and no fees will be paid.