Technical Success Manager, Remote & Hands-On Impact

EXADS; Dublin; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Private health insurance

Remote work from home

Flexible start times

Relocation package

Training budget

Pension scheme

Job summary

EXADS is seeking a hands-on Technical Success Manager in Ireland to bridge technology and client success. You’ll own complex technical issues end-to-end, investigate data discrepancies, and translate technical concepts for clients and colleagues.

The role blends startup agility with client-focused service, demanding proactive problem-solving and proactive communication. You’ll work with APIs, SQL, and web technologies, collaborate across product and engineering, and contribute to scalable

Qualifications

• Self-starter with strong organisation and proactive learning.
• Hands-on with the technical/data layer; comfortable interpreting data.
• Familiarity with Git and web technologies; able to review data with console tools.
• Strong communication with clients and developers; leading meetings.
• Excellent English; degree in CS or equivalent.
• Ability to communicate across Jira, HubSpot, Slack and GitHub.
• Solid understanding of online advertising industry.
• Experience with APIs and SQL literacy.
• Problem-solving in undocumented scenarios.

Responsibilities

• Own, investigate and solve technical problems independently, making decisions with little or no guidance.
• Investigate and resolve data discrepancies, including RTB reporting and impression discrepancies.
• Be the go-to technical point of contact for the team, making EXADS easier to understand for clients and colleagues.
• Author and maintain internal process documentation; provide feedback to Product on client-facing docs.
• Support the Sales team in winning new business, and relay complex technical concepts clearly to the team, clients and leads.
• Provide visibility and updates on ongoing issues, and establish scalable processes that uplift productivity.
• Liaise with developers and product to request new features, report bugs, ask questions, document issues accurately.
• Assist in setting up and deploying new platforms for clients, including enabling new ad formats and connecting campaigns.
• Mentor other team members, helping them understand and interpret technical data.
• Initiate and lead client calls and video meetings with diagnostic questions to troubleshoot effectively.
• Develop deep knowledge of product lines, roadmap and ad-network platform, commercially and technically.
• Escalate to engineering with targeted questions to reduce resolution time.

Skills

Technical support

SQL queries

APIs

Git & VCS

Client communication

Problem solving

HTML/CSS/JS basics

Education

CS degree

Tools

HubSpot

Jira

GitHub

Slack

Job description

EXADS is seeking a hands-on Technical Success Manager in Ireland to bridge technology and client success. You’ll own complex technical issues end-to-end, investigate data discrepancies, and translate technical concepts for clients and colleagues.

The role blends startup agility with client-focused service, demanding proactive problem-solving and proactive communication. You’ll work with APIs, SQL, and web technologies, collaborate across product and engineering, and contribute to scalable